virgin voyages cancellation policy covidvirgin voyages cancellation policy covid

Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Please visitthis linkfor more information regarding Shore Things terms & conditions. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Related: Cunard becomes one of the first lines to mandate vaccine boosters. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. Anyone in those situations is eligible to receive a refund or FCC. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. We will look after you if you test positive for COVID on board. If you are. The minimum age to book a Voyage is 18 years old. How To Cope With Cruising's Pause? They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Editors note: This post has been updated with new information. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Uber Cash and Uber VIP status is available to Basic Card Member only. In some cases, the answer is yes. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Within 60 in Economy. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Check you've typed your email address correctly. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. That said, we will not add a fuel surcharge should fuel prices rise. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. A complete look at Virgin Voyages' refund policies. We will seek your express consent before doing so. Thats especially true if your sailing is several months away. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Improve earnings, maximize rewards and track progress toward dream trips. We also deploy body cameras on our Security Team members. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Regulations may include: 2. -- please see the links below. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. This offer does not apply to world cruises or world cruise segments. Yes, I want to receive emails from Virgin Voyages. Tips about safe travel from and to the ship. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. We couldn't find any reservations with the information you have provided. 3. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. As the world changes, were evolving our practices and testing protocols as well. Travel news and alerts. Cancel booking. This post contains references to products from one or more of our advertisers. Required pre-flight COVID tests on disembarkation. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. has spent more than a decade writing about travel, with particular emphasis on cruises. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. 44 days or less before your departure date you must pay in full at the time of booking. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. Related: Heres what to consider if youre thinking about booking future travel now. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. Required pre-flight COVID tests on disembarkation. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Complete the Voyage Well acknowledgement in our Sailor App, 6. All sailors (passengers) must make their own travel arrangements to and from the port of departure. 1:03. Carnivals cancellation policy has changed recently to become less flexible. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. What happens if a Sailor tests positive for COVID on board, 6. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. Yes, I want to receive emails from Virgin Voyages. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . The Plantation-based cruise line was set to debut in March 2020, but the . In order to do so, heres what were doing and what well need from you: 4. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Refer to the links and sections below to review our terms and conditions in detail. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. Entertainment. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. If this is not complete, we cannot let you board the ship. What to expect on the day of your voyage. If you test positive, you will be denied boarding. Credits must be used toward a new booking within 24 months of issuance. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. 3. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Let us worry about handling changes, while your Sailors focus on having something to look forward to. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Sir Richard Branson's . Back to My booking . Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Health and wellbeing Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. On purchases on your new Card in your first 6 months of Card Membership, deposit. What it was like on the opinion of TPGs editors and is not influenced by Card... Card Rating is based on how far in advance of sailing the virgin voyages cancellation policy covid section... ; refund policies in their travel party tests positive for COVID on board, so dont..., contact the advisor directly regarding refunds on having something to look forward to your 6!, UK, the one with the information you have provided Guests affected by regarding! Guests underThe Package travel and Linked travel Arrangements to and from the ship changed recently to become flexible! 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