I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Its the worst (ta && ta.queueForLoad ? Follow the Princess MedallionClass iOS app troubleshooting guide Here . And there are a few ways to get the attention of the developers/DBAs: 1. Learn more about Dine My Way reservations. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. HELP please, Your app will not accept my booking number please advise thankyyou. Walk along sun-kissed beaches in laid-back style. LauraS We just used the medallion last week on a Princess (ta && ta.queueForLoad ? The idea is that it saves loads of time on the ship and makes things easier. CC Help Jenn There must be a easier way of checking in. And they need to wait 90 minutes to do this? Love TV and movies? We recommend you download the latest version of the app before you leave home. A multi million dollar company with two bit IT system! This app need a lot of work to make it useable. Therefore I cant complete the check in process. It might be worth reading through some of them. CC Help Jenn Not everyone upgrades their phone each year. All required fields filled out and accurate but the "Save" button stays gray. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Watch live TV, movies and Ocean Originals anytime, anywhere! Awe-inspiring engineering, lush rainforests and diverse cultures await. Get it sorted. Order whatever you need burger, beer, extra towels, aloe, etc. The staff know nothing about it - why should they, as they don't work for Princess. Re Princess (ta && ta.queueForLoad ? App still crashes on my phone, but as long as I can get in somewhere, I am good. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Tripadvisor staff removed this post at the original author's request. Your help to a resolution required! Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Worried that we will not be able to use the medallion for our august cruise. It took me two hours to enter our credit information and order our wearables. . Even the website had issues of ups and downs tjis weekend. . Then ask the rep to set up your arrival time. The app just keeps saying there is a problem and to try again later. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. I am trying to upload my husbands passport and kids passcards and they will not load. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. I have successfully located the Arrival Time feature on my tablet. Princess MedallionClass does not seem very safe to us. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Will not let me save. The need to be in group A was to be able to reserve sanctuary days. Princess USA does that now. Thank you. Unable to complete personal nformation. Your vacation simplified, personalized. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. If that photo does not match a guest during a purchase, the transaction will not be authorized. Some issues cannot be easily resolved through online tutorials or self help. Yes! Purchase food, drinks, stuff even laundry tokens! Couldn't log in with password had to use book ref. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Barbara Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. The app won't load on our home computer either. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? We are having trouble with the Medallion app as it won't let us scan in our passports. My issue was that I could complete the checkin but it would not let me choose an arrival time. Does anyone know how I can do this outside of the app? What do I need to get it to save the information? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Complete info but save remains grey and on closing all info on these pages is list. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. The emergency contact for my travelling has been carried to my 'information'. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Started June 21, 2021, By I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. App is doing nothing it was intended to do--does not allow me to register with email or booking number. The booking number for our cruise has changed since installing the Medallion Class app. Unable to complete personal information and emergency contacts sections on medallion app! I have tried using wifi and cell. LTE/3G/2G (auto connect). Click on "Try our web version". I have tried doing it manually and scanning but to no avail. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Save screen is grey in personal information and wont let me save. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. They will be able to just race on board with their medallions! Princess needs to do what airlines and many other companies do. I believe they have the ability to make updates within the app on your behalf if there's an issue. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Using your phone take a screenshot of your vax card, see if that will upload on the App. Now, put your network on 4G e.g. Now that I'm back onshore, the app is totally screwing up my phone. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. Quick voyages to the California Coast, Caribbean and Mexico. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). There are several lengthy threads on the MedallionClass App, one specific to Android. My app no longer shows me as green line. Won't load wearable page to order my items. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Depending on your departure date, they might not respond for a while. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. . I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Powered by Invision Community. Click on "Try our web version". Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Seems to be no way to swipe or click out Navigate the ship easily with turn by turn directions to wherever you want to go. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Wont let me get past birthday Finally logged in, but Booking code is not recognized, so app will not link our cruise. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I entered the wrong birthdate and it won't let me edit the information. I have a receipt for it. Click "get online now". I had this interaction yesterday when checking DMW function. Can't log in with app or on Webpage in order to provide required information. It's just, dammit! such a waste of my time. Can someone access my personal information through my Medallion device? Can't enter in dates. On-demand services, family and friends locator, ship navigation, interactive fun, and more. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. You can't do everythingbut quite a bit can be done using this method. This is under required documents section, Cannot log n to put my reservation number in. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Hi, I am trying to put my travel documents in the ocean document and cant save it. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. To use our mobile site, please enable JavaScript. How can this be resolved? Still no go! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. I have tried taking a picture - nope. It took 45 minutes to enter passport info and update personal info. Posted June 21, 2021. This Clears both data and cache. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Their Help Desk lady in UK couldn't login with my details. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Unable to update address details specifically postcode. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. more, You seem to have JavaScript disabled. Are you having issues? Looks like you should have the latest version of the App. Our other single voyage works fine. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. I installed the Medallion Net app before boarding no issues. Takes about 30 seconds, I know. Can you help me? It contains your cabin number, your drink plan etc. Phoned Princess but all they could say was reinstall the app but that has made no difference. If down due to system maintenance, so state (THAT is minimal customer service required). Concerned about how much you (and your family) have bought during your cruise? On the iPhone I edited my Personal Info & Documents. And they need to wait 90 minutes to do this? I am unable to download my covid vaccination results onto the app. I still don't see anything about choosing an arrival time but at least I'm in . Travel Documents - Double-check that you have all the required docs. ), You will be able to leave a comment after signing in, By It is a pain to navigate and certainly not fit for purpose. The app crashes on open on my Galaxy S8. Why are you attacking me? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Will not save info. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. How do I REMOVE this app! and still not get to go. Can not save personal information. In addition I cant find the photo anywhere. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Help. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Why can't they have an app that works on older phones?? Your reply is definitely uncalled for. Then ask the rep to set up your arrival time. Username Password Forgot Password Create New Account Login EDL). When i complete the info, i cannot click save. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Thank you, Rick&Jeannie! Please try again later.. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. The problems imputing onboard payment details. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Why is my COVID pass still pending 3 days before the sailing date ? More items open up in the app as you get closer to cruise date. Je ne peux pas prendre ma photo. Give an option to put you in the queue and call you back when someone can help you. CC Help Jenn Also, mention the most recent voyage you were on with Princess. Keep receiving message that it will download later. Peoole have been booking table reservations for 2023, so you are not too early. Passport GLYNIS BARBARA SALZER. App extremely slow and crashes regularly. Alternatively, you may use. and still can't get it to accept anything other than +1 as the country code for my mobile. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Start your vacation sooner while maintaining physical distance. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Just FYIyou have responded to a posting that was created back in 2021. I add it in and it won't take. Realize you forgot sunscreen by the pool? download the app in your phone's app store. I still don't see anything about choosing an arrival time but at least I'm in . It does okay with my wife Iphone. After scanning my passport and filling in the details, I press SAVE. to the Ocean guest experience platform. You think you "deserve" special treatment? I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I want to be able to use the app.). UPDATE: I was able to get in on my tablet using log in with booking number. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. App still crashes on my phone, but as long as I can get in. I still don't see anything about choosing an arrival time but at least I'm in . Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Timeless cities, world-famous cuisine and boundless history in every port. The save button on personal info and documents is grey out so will not save details. You can even create an OceanTagalong that follows you throughout your cruise. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Yes, it's waterproof, and heat, sand and salt resistant. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. It contains a code that identifies you to the ship's computer, it contains no other information. Do I need required travel documents for embarkation if I've completed the OceanReady steps? If so, you would have historical records of personal information that should have been converted over to the MC App. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Switch your mobile device to "Airplane Mode" in Settings. I know it is frustrating; but rest assure; Princess IT are working overtime;. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Upgraded wearables but app would not accept payment. The App is very poorly written and takes an inordinate amount of system resources. Is a Medallion wearable safe to use if I have a . I think they were having server issues this morning. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. I want to be able to use the app.). App still crashes on my phone, but as long as I can get in somewhere, I am good. The last part to complete my requirements is the photonot working for me. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. That eventually went away. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Started August 27, 2021, By Kind of you. You can't do everythingbut quite a bit can be done using this method. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. My booking and ship was changed to another ship and booking number. There will also be how-to videos on the stateroom TVs. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. On-demand I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Our other single voyage works fine. Not a happy 80 yr old chappie! I did sign on today and got the white screen of death. We have not been able to use the Medallin app to book our dining. Pretty sure everything else is manual entry. With 80% of people having so many problems with this app you'd think they would be working on it big time. Click Princess MedallionClass "Force Stop". How can I arrange to have my Medallion shipped to my home? You can also access these experiences through your stateroom TV and digital portals around the ship. R u sure you have placed the phone properly over them? Medallion App stills has the old booking and ship. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Then confirm "Reset Network Settings". Please, a line by line instruction guide? Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Want to avoid a crowd or standing in line? I contacted the develoers listed at the Play store and they told me to check my free space. The app will not load onto my iPad or open on my laptop for the web version. I want to be able to use the app. On the web version, I can't link my booking number. I have been trying to add our information into the app but the save button is grey - will not save. When I uploaded my passport I get an error saying that my first name does not match. Click "get online now". What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Wildcatllamas, October 2, 2022 in Princess Cruises. It also offered a 4 or 6-top. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! My upload of covid vaccination proof still says "waiting approval" after a month I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. It's just, dammit! But it won't allow me to save it, it is gray. Your advise & resolution required ! It freezes every time I try to access anything. Even when I put only my first name the blue save comes up, but does not save the info. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Have white screen of death so cannot complete my personal details. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Absolute disaster!!! What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks.
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