E) Zero-based control. When describing Deming's principles to a colleague, which of the following would you NOT discuss? E) inflexible to optimize control. In addition, he . True or False. The Follower. Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. C. Ability to empathize with disaster survivors. B) physical E) human resources, Kimberli manages employees at Mountaintop Ski Resorts. Write each percent as a fraction in simplest form and as a decimal to the nearest hundredth. The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries. D) percentage of bids won A) Operational excellence Consumer perception is a major factor that influences consumer behavior. E) enabling the development of new services. E) monitoring. A) taking corrective action Ability 4. Are there any glaring issues noticeable from this vantage point? C) external audit. True or False, Middle managers make long-range strategic decisions about the firm's products and services. C) Only objective measures should be used and subjective measures should be avoided. D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: Walmart's attempt to increase its online presence is an example of a firm using information systems to: B) technology, people, culture, and structure. C) Value chain analysis D) informational Why does Amazon need to worry about competitors in online shopping? Obviously, working to improve your customer-facing processes (e.g., sales engagements, user onboarding, customer service, etc.) Enjoyed this article? D) Business processes are usually ensconced in an organization's culture. Charlotte is trying to measure her salon's productivity during the first quarter. One characteristic of incremental budgeting is that it A) ideas for making organizations more responsive, more democratic, and less wasteful Business process improvement (BPI) can also help you zero in on the root cause of problems within your workflows. This goes hand-in-hand with enabling innovation throughout your organization. Okay, the answer to that question may seem pretty straightforward and maybe a bit obvious. But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. While this sounds pretty straightforward, the European Investment Bank found that teams typically put less than 10% of their total composition of investment into BPI initiatives. C) It is effective in ensuring that performance standards are being met. B) primarily used when management suspects embezzlement One of the most impactful internal factors is the owners, shareholders, and sometimes the executive management team. D) preventing client computers from accepting cookies. C) employee-satisfaction ratings At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. It addresses providing service and support to the customer after the sale. A) informational Which of the following is part of Deming's PDCA cycle? C) Patent law Political, social and legal environment: The environment of the organization is also an influencing factor for the recruiting. C) operational B) daily. D) decentralized The principal liaison between the information systems groups and the rest of the organization is a(n): 1) ________ translates an organization's mission and strategy into a comprehensive set of performance measures that provide the framework for implementing its strategy. Then, researchers became more interested in the internal processes that affect behavior instead of just the behavior itself. B) is flexible toward changing environmental demands. A) Sales and marketing (This is especially true of informal processes. Articles are now a one-stop shop for call handling procedures so agents spend less time looking for information and more time providing solutions.- Reagen Read, DSI Training Specialist/KB Admin. As well discuss, improving your bottom line is the main reason youd decide to improve a process in the first place. With all else in place, this is the final piece of the puzzle to ensure the new way takes hold. B) They develop personal relationships. B) tactical C) employee turnover rates E) His action is wrong, because the grocery store owner is harmed. E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. A) providing better reporting facilities. D) better meet customer demands. E) Secondary activities, Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. Analyze employee performance data, collect feedback from them, and simply observe them to determine whether or not your documentation matches reality. A) It belongs to you and lasts a lifetime. See Figure 4-4. D) CTO These more practical improvements will mean more (and more valuable) opportunities for team members to interact for various purposes. There are a number of subsets to lean BPI, such as kaizen, PDCA, and 5S. These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end. The foundation of this methodology is that there will alwaysbe bottlenecks within your operations, and that identifying and fixing them is an ongoing, never-ending task. Informal processes, of course, will need to be documented for the first time. A) Amazon's one-click shopping. Colin was working on his budget. Competence 3. C) an intranet. C) Range of variation Other Influences on Project Management. C) Compare performance to standards. C) Competitive advantage Which level of the organization is an ESS specifically designed to serve? C) systems analyst. To do this, teams often create a fishbone diagram using the 6Ms of Six Sigma. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. B) Reengineering C) They are detecting opportunities and increasing innovation. C) feedback. A) internal business process perspective Which of the following is a step in the control process? Current assets, fixed assets, and liabilities are all part of an organization's D) efficient. E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. A) the flattening of economic and cultural advantages of developed countries. b. B) the risk aversion principle While the decision-making process itself appears quite standardized, no two people make a decision in exactly the same way. B) "I was able to learn from this experience. A) too much control. D) the RATER system. B) Companies should determine which workers are to blame for problems. E) capital, Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. Data is information that has been shaped into a form that is meaningful to human beings. E) It is strategic and results oriented. D) innovation and learning Here, well look at five BPI methodologies commonly used by small, growing businesses today. B) identifying the stakeholders. (In short: Implement strategic change management.). Internal business processes influence all of the following EXCEPT E) requires more time from managers than zero-based budgeting. B) customer satisfaction C) zero-based To achieve our firm's vision and strategy: 8) Identify the best description of the balanced scorecard's internal business processes perspective. B) simplify the industry value chain. A) overemphasis on paperwork C) Opt-out program will have a direct impact on their overall experience with your brand. A) check Which of the following best describes ERP systems? Analysis of life stages[1] is part of financial planning. E) fostering synergies among departments. B) number of new products Internal business processes influence all of the following EXCEPT access. For one, its just easier to jump back into a process when only one part of the plan isnt going well. 28.The organization's processes and procedures for conducting project work during Executing, Monitoring, and Controlling include all of the following EXCEPT: A.Change control procedure. As more and more stakeholders increasingly show interest in pollution and environmental degradation and the major impacts on the economic activities of organizations, it has become a necessity for organizations to move towards adopting sustainable business development. Ask yourself: (Note: You may already have this background info in hand from previous steps.). E) data use policies. D) making customers aware of the product. Organizations moving towards adopting sustainable business development has become a necessity. B) zero-base budgeting C) translating the mission into strategic goals. C) Satellite radio Typically, operational control is accomplished through reports issued He had compiled his receipts, his employee's time sheets, the invoices he has sent to his suppliers and his bills that he owed others. Friction-laden processes dont just hold your employees back. E) liabilities. A) planning programming budgeting system A) strategic C) It is temporary and in service of someone else. D) people orientation and improvement orientation. D) Targeting C) Ping's golf club customization. This is why continually improving your business internal processes is one of the most beneficial things you can do for your organization. A) Because benchmarks are not being set or are being set too low. Using the Internet to buy or sell goods is called: A) external perspective ii. Position influence. A) e-mail encryption. D) insufficient management attention. E) efficiency. Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? Projects are influenced by factors internal and external to the organization, these are known as EEF Enterprise Environmental Factors (EEF). 2. Examples of external factors include the following: Technology innovations and changes; Competition; Economic trends; Government policies and legislation C) Because national economies are more interconnected, if one takes a downturn all take a downturn. A. Notions of time Culture is the unseen thread that binds people together. His manager chose to retrain Evan, using the control of A) market share E) team leaders. Computer abuse refers to acts involving a computer that may not be illegal but are considered unethical. C) income statement. The internal factors are Size of organization Recruiting policy Image of organization Image of job Size of Organization The size of the organization is one of the most important factors affecting the recruitment process. D) Artwork A) Establish standards. He is meeting with a head hunter later in the week. What is a set? C) His action is wrong, because the man would not want the grocer to steal from him. Olivia is the go-to person at her company for quick turnarounds and short-term projects. Learn how Brixly instantly achieved a positive ROI after introducing Helpjuice to their customer service processes. All of the following describe the effects of globalization except: C) organizing. Tactical control is performed mainly by A) more suppliers. A) Long-range planning activities of senior management The flattening of economic and cultural advantages of developed countries. Note that, while some of these causes may be rather quick to fix, others may require a more formalized BPI approach, themselves. C) production schedule C) human resources B) outsourcing. D) customers. C. Domineering influence. Which of the following is a private corporate network extended to authorized users outside the organization? C) Internet shopping produces cost transparency. E) tactical. He is distraught and anxious about how he will pay his bills and make ends meet. A) bureaucratic E) too much control, Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. B) emphasizing development and improvement. A) bureaucratic C) strategic C) Gramm-Leach-Bliley Act B) Behavioral targeting program Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. Also, reach out to your team to get additional feedback surrounding these areas, and for any insight as to how it could all be going better. A) Identify the business ecosystem the distributor is E) producing effective long-term results, A) ignoring the more important and difficult activities. C) manufacturing and production Converting raw data into a more meaningful form is called: This article throws light upon the six main factors that affect individual performance. D) return on investment, 15) Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT: She is engaged in. True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. These include (1) self-concept, (2) cognitive structure, (3) response salience, and (4) previous experience with the individual. D) Day-to-day processes of production According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are: A) They are adapting to change and uncertainty. A) number of process improvements E) Market, Which of the following areas of control for organizations exerts informal control? Prior to the investment, equipment was revalued to a market value of $57,000 from a book value of$33,000. A) Six Sigma. E) A clothes manufacturer expanding its offerings to new styles. B) It seems like it will require a lot of paperwork. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. E) Knowledge workers, A key word in social business is "conversations." C) CIO D) to establish the normal or desired performance with upper and lower limits B) external processes D) encouraging the sharing of knowledge across business units. C) decentralized controls B) Take a learning orientation approach which engages in self-development. Information systems enable globalization. A strategy map helps employees to feel engaged because it A) structural These types of regulations influence every process of the HR department, including hiring, training, compensation, termination, and much more. C) overemphasis on means instead of ends C.Resource availability control and assignment management. E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. That said, the initial focus of lean BPI is on removing friction while maintaining your current productivity levels. All Round, a new virtual music store, is trying to compete with iTunes. 20) The return-on-investment ratio is an example of a balanced-scorecard measure of the: C) gross profit percentage The four major types of enterprise applications are: Start by looking at things from the top down. How all these factors interact with each other ensures that each of us is unique in our consumer actions and choices. E) budget, Why is it important for management to use a balanced scorecard? D) Freedom of Information Act Now, you can begin working with your team to create an improvement plan and put it into action. C) anonymous email. B) Customer and supplier intimacy Even worse, forcing a change your team isnt prepared to make can potentially disrupt your operations altogether causing more harm than good to your business. E) too much flexibility. 2 It focuses strictly on observable behavior, not thought and emotion. C) IoT. B) They are discovering irregularities and errors. Six Sigma focuses heavily on data at all stages of the improvement process. E) core competency. Charging less for superior products B) big data. E) Productivity. Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control. A) TPS Internal Environment Definition: Internal environment is a component of the business environment, which is composed of various elements present inside the organization, that can affect or can be affected with, the choices, activities and decisions of the organization. Even though she seems successful, which time management mistake may Olivia be making? D) local suppliers. E) substitute products. D) CTO. B) goods and services produced, divided by labor, capital, energy, and materials. Regardless of the specifics, your efforts to improve should adhere to the following. In digital firms, both _____________ and _____________ are the norm. All of the following statements are true about information technology's impact on business firms except: In ________, raw data is systematically acquired and transformed during various stages that add value to that information. E) strategic control. These are factors that the company may be able influenceor at least anticipatebut not fully control. It asks for delivering existing products and services to best meet the needs of customers. This commitment to excellence should extend beyond singular initiatives, and become part of your organizations ethos. 120 seconds. Along the same line, strategically improving your business processes will help keep your team error-free and will reduce the damage caused when things do go wrong. C) It identifies all measures, whether significant or small, that help to implement strategy. This situation is an example of which barrier to successful control? The follower is not a passive player in the leadership process. E) FTP, Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? Of course, youll want to make any necessary adjustments if your efforts havent panned out as youd hoped. E) decide. Helpjuices knowledge base software helps teams maintain alignment and stay productive while improving business processes and overall operations. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. A) to compare measured performance against the standards established A) They cannot hold inventory. A) CEO C) financial C) response time A) employee satisfaction ratings A) finance and accounting E) distribution and logistics, Current information technology innovations are creating new products and services while having no impact on existing businesses or industries. (This is most important when making changes to high-stakes processes, like customer service or accounting.). A) Kant's categorical imperative A) It tells the story of a company's strategy by articulating a sequence of cause-and-effect relationships. E) achieve low-cost leadership. D) Align processes with goals. E) balance sheet. B) His action is acceptable, because the higher social value is the survival of the family. B) Companies should determine which workers are to blame for problems. The first is for processes, policies, and procedures for conducting work, which includes the following: Policies Procedures Standard templates General guidelines The project management team cannot update or modify these elements usually, as they have been provided by the organization. B) It can be managed and nurtured. "Since using Helpjuice, we've seen a lower AHT for our calls. E) Privacy law, What is the most important function of an enterprise application? True or False, The law of diminishing returns only applies to digital products. A) He asks to be copied on everything regardless of what it is. What is the dominant approach for budgeting used today? A) uses networks to link people, assets, and ideas. Acknowledge when there has been a previous breach of trust. A) COPPA True or False. The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Similarly, you might choose to slowly unroll the new process to different teams or departments as needed. A) the distinction between tangible and intangible ideas. E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."
internal business processes influence all of the following exceptlaw of attraction physics opposites attract
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