12.1 The terms "including", "include", "in particular", "e.g." 3.2 By listing, selling or purchasing a Resale Ticket using the Ticket Exchange, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Ticket Exchange Policy, which form a legally binding contract between you and us in relation to your use of the Ticket Exchange. If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. Its important to keep the confirmation number safe as it can be required later on to access the tickets. If you are unable to attend an event and want to attend another event instead, best option would be to sell your tickets through the fan-to-fan exchange program and then purchase the tickets for the event you would like to attend. Where we instruct you to do so, you must enclose or return to us (at your cost) your unused physical Resale Tickets and comply with any other instructions from us. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. For some deliveries, a signature may be required. You can save unused, undated tickets for a visit at another time as Universal tickets dont expire unless otherwise stated in the fine print. 5.10 You should keep an accurate record of all details in relation to sales on the Ticket Exchange, including a record of which exact Resale Tickets have been dispatched to which buyers and by which methods (including ticket barcode numbers, carrier tracking numbers, and delivery slips). How do I sell my tickets on Ticketmaster? To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. After the switch, you will enter the email address you use to access the community in order to reset your password. Always contact the appropriate Universal park to confirm the details of your particular pass. No. If you want to change the date, you're usually going to have to buy brand new tickets for the c Please see our Fan Guarantee for exceptions. 15.9 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. 9.16 All Resale Tickets purchased via the Ticket Exchange remain subject to: (i) clause 8 (Ticket Rights and Obligations), clause 9 (Ticket Restrictions) and clause 10 (Event Timings and Admissions) of our. 15.1 If we need to contact you, we will use your Ticketmaster account contact details. It will also be your responsibility to calculate and account to the relevant tax authorities for all applicable taxes in relation to the sale price of Resale Tickets. Tickets Can I exchange my tickets to a different day? When you buy a Resale ticket, we do our best to reissue them in your name. Return to top Commissions Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. 5G Deployment Options: Know All in Details, 5G to 4G Interworking: Handover Call Flow, Is Cox Down Right Now or Outage: How to Fix Guide, T-Mobile SIM Card Replacement: What to Do When SIM Card is Lost or Damaged, What is 6G, 6G Vision: Full Detailed Analysis, T-Mobiles Poor Signals Indoor: Improve and Boost Signals Guide. Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. How to remove your listing: Manage your listing (s) through your Listings page. You can transfer as many tickets as you like. Can I Transfer Ownership of My Universal Tickets? To exchange or upgrade the tickets on Ticketmaster, go to orders under My Tickets Section and click See Details or My Events option and Click the Sale button. If a buyer does not opt to cancel their order, then the transaction will proceed as normal (and you (seller) will not be able to cancel your original Primary Tickets order in such circumstances). However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. "My heart grew three sizes just sitting and watching him eat today," he said. 4.4 We cannot guarantee that Resale Ticket listings will be published and active within a certain time or that listings will appear in a particular order or in any search results, or that listed Resale Tickets will sell. There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. You may also be subject to any other specific listing conditions or restrictions imposed by us on a case by case basis and in our sole discretion. 4. Why Cant I Resell My Tickets on Ticketmaster, Ticketmaster Transfer Not Working, How to Fix, How to Fix Oops Something Went Wrong Error. You did it! That's it, your tickets will be listed on Ticketmaster. 1.8 Nothing in this Ticket Exchange Policy or our. Please note, you must not post print outs of e-tickets under any circumstances, unless otherwise expressly authorised or instructed in writing by us to do so. Select the order you want to exchange under My Tickets Section. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Ticket Exchange Policy, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. Check ticket status. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message . Set the price. 16.1 If we delay or fail to enforce any of the provisions of this Ticket Exchange Policy, it shall not mean that we have waived our right to do so. Tickets can be managed after the 2022 NFL schedule is announced in . We would be happy to work on suggestions provided by our users as it would bring us more closer to our mission "Let's Connect the World Better". 15.6 We are a member of the Society of Ticket Agents and Retailers (, 15.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to STAR. I love traveling. 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. 5.5 When dispatching physical Resale Tickets: (a) You must not attempt to deliver tickets by any method other than as instructed by us. NetworkBuildz aims to help people to connect, communicate and collaborate in secure and better way. (b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). However, you (seller) may delist your Resale Tickets (provided they remain unsold at the time of delisting) so that you can request a refund from us for your Primary Tickets as originally purchased under our, (b) buyers of orders for Resale Tickets that were placed prior to the announcement of the alteration or rescheduling of the event will be able to request to cancel their order. You can transfer as many tickets as you like. Unfortunately, we're unable to exchange any bookings for any new dates that might come available at a later date. What if I can no longer attend my event? Please note, some complaints can take as much as 28 days to resolve. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. 2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Ticket Exchange Policy or our, 2.6 You must not use our website or app, your account and/or the Ticket Exchange (together the ". 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). Additionally, Ticketmasters Fan Guarantee program offers the ability to exchange or cancel certain tickets within a certain time frame, although there may be fees associated with the exchange. Select CANCEL TRANSFER. Find the ticket (or tickets) you no longer need. (c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Ticket Exchange Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations. We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives. 11.5 For the purposes of this Ticket Exchange Policy, a ". All rights reserved. Gift cards cannot be used to make payments for Resale Tickets. Just go to My Account and click the Ticket Transfer button on your order. no invoices, letterheads, business cards or compliments slips etc.). 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. Changing your theme park reservation dates is a fairly simple process. What happens if events are postponed or rescheduled? (a) all live listings for the event (i.e. Nonetheless, we recommend in all cases that buyers first seek resolution to any issues using our dispute resolution procedure, as set out in clause 15. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. Make Your Reservations Early and Adjust Accordingly. a meet and greet but not merchandise or car parking), and any upsells that you purchased at the same time as purchasing Primary Tickets cannot be listed or sold using the Ticket Exchange. the event organiser, the event venue or other primary ticket agents). Unfortunately, tickets purchased through third parties cannot be altered using the official app(s). Accepting Your Tickets Step 1 If you contact Universal and cant change your reservation, its probably because your ticket is invalid. Ticketmaster is a leading ticketing platform for live events or concerts. NetworkBuildz 2023. 9.10 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm, via your Ticketmaster account or using our. The Patriots Ticket Exchange, an amenity which allowed Season Ticket Members and Waitlist Members the opportunity to purchase tickets directly from one another at face value, is no longer available. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . 15.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt. Your guest will need a . If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. Get stock market quotes, personal finance advice, company news and more. If any Resale Tickets are not listed due to a technical or other error and/or do not sell for any reason, we will not be liable or responsible in relation to the same. 0 0 Share 3.3 We reserve the right from time to time to make changes to this Ticket Exchange Policy. Set the price. (i) You must not list the same Resale Tickets on the Ticket Exchange and on any other ticket resale or exchange platform concurrently. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; Sports Concerts Theater. What is the Ticketmaster refund and exchange policy? I've been to every continent except Antarctica, and I always looking for the next adventure. We have also written more articles on Ticketmaster to Fix the some common Ticketmaster issues, How Ticketmaster Waiting Room/Queue work and help you out to book tickets in optimised way. Did you find it helpful? Less missing out, more going out. How Can I Get Cheap Universal Express Passes? All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. 16.3 If any provision of this Ticket Exchange Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Ticket Exchange Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately. If your tickets were bought as part of a vacation package, you must cancel the entire package at least 46 days before your scheduled visit to receive a full refund (minus any non-refundable amounts). Login to your Ticketmaster Account. A per ticket exchange fee may apply. Select the game that you transferred ticket (s) for. 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. In particular, you must not dispatch tickets using a non-trackable service and/or hand-deliver tickets to the buyer under any circumstances whatsoever. However, we will try to assist with resolving any such disputes; please see clause 15 for further details. 13.4 If you are using the Ticket Exchange in the course of a business, you hereby indemnify and hold the Indemnified Parties harmless against all losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered) that arise out of any third party or government authority claim that involves, relates to or concerns any local, regional or national tax obligation or amounts due or owing pursuant to any tax regulation, order, law or decree, or any dispute concerning the tax status of you or us. 4.5 We reserve the right to delist any Resale Tickets if: (a) you fail to comply with any listing conditions under clause 4.3; (b) you are a business seller and fail to declare yourself as such and/or fail to comply with applicable law or regulation in relation to trading as a business; (c) of the circumstances at clause 2.7(a)-(e) apply; and/or. If, for any reason, such collection is unable to be completed and a further collection slot needs to be booked and/or a "missed collection" charge is charged to us by the relevant carrier, we may seek to recover such charges from you. 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywoods Ticket Center at (866) 258-6546. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. If you cant use your unnamed/undated tickets, youre better off keeping them or gifting them to someone else. For the purposes of this ticket exchange if: your order/confirmation number is formatted as ;. 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