If you are blind, partially sighted, or have difficulties with dexterity or memory loss, an accessible in-home display (AIHD) with additional features could make tracking your energy usage easier. two short flashes approximately every two seconds). Download the user guide for your Smartview3 IHD, Download the user guide for your Chameleon IHD. 1. Using your smart energy monitor Using your smart energy monitor User guidance for your smart energy monitor Watch guidance video for the Pay As You Go meter What will smart meters do for me? It can take a while for the meters to transfer your meter reading and tariff information back to the in-home display. jaycee331 Posts: 2,338. We're not an energy supplier and we don't make or fit smart meters, and were not the technical authority of the smart meter rollout. Therefore we are connecting you with Green Star Energy who will be responsible for taking your request forward. The accessible in-home display is being offered at no extra cost to selected customers, but they are not yet available with every supplier. British Gas is a signatory to the SMICoP - REC Portalwhich has been approved by Ofgem. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Pressing it brings up the different options for your IHD. But check your tenancy agreement first. How to resolve red triangle warning sigh on your British Gas meter. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. So getting a smart meter installed was incredibly easy. A replacement is priced at 28 Pounds plus 5 Pounds shipping. Therefore we will connect you with Shell energy who will be responsible for taking your request forward. Smart meters & monitors. The Energy Ombudsman then bases its decision on the evidence you and the company submit. 14/02/22 - 12:32 #7. Eventually found this post and voila. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When your smart meter is installed you should be Put new battery into sensor unit, and make sure the LED located inside the clamp is double-flashing (i.e. It will also break down your use by category such as hot water, cooking, heating, lighting and appliances and show how much its costing you which you can then compare against other smart meter users bills for similar homes in in the same postcode. It even has a handy traffic light display to show your level of energy use: green for low, amber for higher and red for very high. British Gas has just released a New smaller version of its Smart Energy Monitor for late 2019 / 2020. Having used several generations of smart meters previously, I'm generally aware of the information that the displays can show. Smart meters are self-reading gas and electricity meters that show how much energy youre using in pounds and pence so its easy to keep an eye on how much youre spending. Your in-home display may look different depending on who your supplier is, but it will always give you the same basic information. You can call their Pay as you go enquiries line which is open Monday to Friday. Forum Member. today? Press J to jump to the feed. Smart meters come with an in-home display (IHD), which shows how much energy you have used at a glance, and automatically sends your meter readings to your energy supplier. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Not all services are available to all customers at the current time. Even if your tenancy agreement says you dont need to ask for permission, its still a good idea to let the property owner or agent know before you request them. Free delivery for many products! Theres much more to smart meters than being freed from the need to submit meter readings or receiving estimated bills. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward. Creating Standards To Build the Foundation and Future of the IoT, Together We Are Greater Than the Sum of Our Parts, The British Gas Smart Energy Display for smart electricity and gas meters: So where should you start? Find many great new & used options and get the best deals for British Gas Smart Home In Display Energy Dual Monitor Meter geo +power adapter at the best online prices at eBay! Click below for more information on the minimum specifications for smart meters: Smart Meters Equipment Technical Specifications (V2). Track your budgetNow you know how much youre spending, you can set yourself a daily budget on your smart energy monitor. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Download the user guide for your Chameleon IHD. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward. Suite 115, Cuffley Place To see all content on The Sun, please use the Site Map. historical energy consumption data (up to 13 months) If you're a prepay customer, the in-home display will show you: British Gas has confirmed that they expect the issue can be resolved remotely. In the fuel menu press OK to select My Account. Just contact your energy supplier and they will provide one. . When prompted Are you sure scroll down to Yes and press OK. We believe that Shell Energy is now responsible for Goto Energy customers. They are being installed in homes across Great Britain at no extra cost, to replace the traditional meters, including prepay key meters, most of us currently have ticking away under the stairs, or outside our homes. Compliant with the UK SMETS1 specification for in-home displays (IHDs), GEOs striking Solo (SE) is the compays first smart display, using the Zigbee Smart, Chorus is a touch screen energy monitor that presents electricity usage, electricity cost and, The AD200 from GEO is a dual Energy Monitor for electricity and gas with, The GEO Duet II Development Preview in-home display for smart electricity and gas meters:, The GEO Duet II in-home display for smart electricity and gas meters: Colour, The Duet II SMETS1 Smart Energy Display for smart electricity and gas meters: , The Duet II SE 1.2 Smart Energy Display for smart electricity and gas meters:, 508 2nd Street, Suite 109B It also displays how much youve spent on gas and electricity that day, and how much of your daily budget youve used, if you have set one. We believe that Shell Energy Retail is now responsible for Usio Energy customers. Photograph: Alex Rumford. Symbio Energy have told us that E.ON NEXT is responsible for providing smart meters on their behalf. You can't activate your emergency credit on your In-Home Display. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. This can be caused by a number of reasons (including being out of range of the transmitter). The In-Home Display is designed to highlight areas of energy use (and more importantly wastage). Electricity Monitor Power Meter UK Plug Energy Usage Wattage Kwh Analyzer Socket . Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward. Text-to-speech function for screen navigation. depending on who your supplier is, but it will always give you the same basic information. One of them tweeted that their new meter which replaced a faulty one showed that the household was using 101,197.32 worth of gas an hour. If you're renting a property and pay the bills directly for the gas or electricity to your energy supplier or you are named on the bill, you can choose to have smart meters installed. 2022 Connectivity Standards Alliance. If your meters are outside or far away from the display, ask your energy supplier for advice. British Gas NEW Version Smart Energy Monitor 2020 SMETS2 1:36 British Gas smart meter reader displaying red triangle sigh warning 81K views 12:00 The BIGGEST Mistakes DIYers Don't. See this helpful one-minute video from Smart Energy GB How smart meters work or visit their website to read theirfrequently asked questions. So approx 4 yrs ago I consented to having gas and electric smart meters fitted. You can adjust the brightness according to your display. For electricity, visituSwitchfor the number to call to find your energy supplier in your region. "Most display units work as expected but if there are any issues they can be fixed remotely or via an engineer visit. We believe that British Gas is now responsible for Zebra Power customers. In the fuel menu press OK to select My Account - then OK to select My Credit. Can cut costs They help by making you more aware of the energy you're using around your home. It even has a handy traffic light. Using arrow buttons find the number (0 - 9) you need to insert, once you have found it, press OK to confirm. Get it Thursday, Feb 9. You can Dismiss the message whilst the payment is sent to the meter. . Press 'OK' to activate the emergency credit. What's this gas price per hour all bout ???? If you have a prepayment meter, you should British Gas on 0330 100 0303. Press OK again to open the Main Menu. the amount of electricity being used in kWh. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can check how much your standing charge is on your latest bill. If the IHD is on, but not showing any data, it could be because of one of these reasons: It's too far from your smart meter. We believe that EDF is now responsible for Zog Energy customers. This is about the same as a standard mobile phone charger. No it just goes back to that eventually. If you choose to accept its decision, your supplier then has 28 days to comply. You've broken your IHD. Prefer to Pay As You Go? Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward. If thats the case, your smart meters will work like traditional ones until your new supplier can support them and you may need to provide manual meter readings. Yes. Single dot this confirms the IHD is joined to the network however its not getting a great signal, check again for obstructions and keep the IHD close to the meter. Registered in England & Wales, No. So for me the accessible in-home display is great because along with it being high contrast, the in-home display actually speaks to me too. Find many great new & used options and get the best deals for GEO NOW Energy Smart Meter Monitor Tall Display Working Electricity Geo at the best online prices at eBay! Click below to find out more about the accessible in-home display: Smart Energy GB is theconsumer engagement campaignfor the smart meter rollout. The touch-screen display automatically shows you the time, date, how much gas and electricity you're using and how much that is currently costing you per hour. The IHD can't connect properly to the network in your home. This is because its connected to the meter/meters of the property you're leaving and will be of no use in your new home. We believe that Nabuh Energy is now responsible for Avid Energy customers. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. Using Google will never catch on with half of the people on here. Having smart meters wont cost you any more than your current meters. We believe that Scottish Power is now responsible for Extra Energy customers. I definitely feel a lot more in control of my energy consumption. The Company will provide one at no cost. We believe that British Gas are responsible for Together Energy customers. Around 4,000 customers are affected by a glitch which means that they can't see how much they've. Shows "Available" next to the fuel symbol when EMCR becomes available. Im here for the same reason any idea please ? It can complement your smart meter by showing you what appliances are costing money now or recently, whereas your meter will show you accumulated usage. Yes I have tried switching on and off again. E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Your smart meter continues to work, even if your in-home display has turned off. It appeared that customers didn't lose their credits - but that a glitch occurred during the switchover process, which meant that account balances weren't shown accurately. featured in the list below. In this case, you would need to submit your meter readings manually. If youre moving home you need to leave the smart meter In-Home Display behind. We believe that Bulb Energy is now responsible for GnErgy customers. There'll come a time when the appliance is using far more than it should and replacement should be considered. You can also complain if you haven't had a satisfactory solution to your problem within eight weeks. BRITISH GAS GEO DUAL SMART HOME ENERGY MONITOR . Our green initiatives. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward. We believe that SSE is now responsible for Atlantic Energy customers. Swalec have told us that SSE is responsible for providing smart meters on their behalf. We believe that Octopus Energy is now responsible for Affect Energy customers. Energy suppliers are targeted by UK government to install a specific amount of smart meters each year. We believe that Utilita is now responsible for Eversmart customers. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward. We believe that OVO Energy is now responsible for Lumo customers. We're aware of some customers who are seeing this message. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. We believe that Utilita is now responsible for Our Power customers. We believe that E.ON are responsible for Wasp Energy customers. Below are some of the minimum requirements your in-home display will show depending on which mode you have your smart meter set to: If youre a credit customer, the in-home display will show you: If youre a prepay customer, the in-home display will show you: Some models of in-home display will also show your carbon emissions. Smart meters automatically send your meter readings to us, so youll get more accurate bills without having to lift afinger. Therefore we will connect you with British Gas who will be responsible for taking your request forward. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. Smart meters and smart energy monitors give you access to all sorts of information that can help you take full control over your energy use and potentially save money. Several British Gas customers have experienced issues with their smart meters. Network with hundreds of businesses and public sector organisations taking bigger steps to net zero. Its easy to set up and works seamlessly with your E.ON smart meter to show you your energy use in a compact, Wi-Fi ready and easy to use display. Therefore we will connect you with Scottish Power who will be responsible for taking your request forward. the amount of gas being used in kWh. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward. If the number has been entered correctly you'll see the payment is processing. Also, the IHD receives information every six seconds whereas your meter continually records your energy use. If it refuses to, it can be enforced in court. We invite users to post interesting questions about the UK that create informative, good to read, insightful, helpful, or light-hearted discussions. Don't know your energy supplier? You can find lots of useful information on their website. Devices show customers they are using more than 110,000 of gas every hour. Greener products. Pressing this will always take you back to the home screen. If you are a prepay customer you will need to visit Boost Energy at The display has a simple traffic light system to show you how much energy you're using in real-time, as well as much more. Save time We believe that Octopus Energy are responsible for Avro Energy customers. Shows summary of consumption and clock in standby mode We believe that Scottish Power is now responsible for Daisy Energy customers. Simply explain what the problem is and what you want your supplier to do about it. Well ensure your home is ready and if were fitting both gas and electricity meters, itll take about two hours. To get smart meters from us, we need to supply your energy. Ok_Tradition_2855 1 mo. . Your in-home display may look different Therefore we will connect you with E.ON Next who will be responsible for taking your request forward. They will take your request forward. Working but not fully tested So. We believe that Utilita are responsible for Omni Energy customers. British Gas who will be responsible for taking your request forward. I am registered blind and I formally represented my country at London 2012, in the sport of Judo. It can take up to 30 minutes for your In-Home Display to show your gas payments on screen. Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. Go to Greener living overview; Wonderful . The touch-screen technology on the smart energy monitor gives you lots of useful information. If you change to a different supplier, it'll still be compatible and you wont need to get a new one. No. If a SMART meter is faulty, then the supplier will obviously replace it at their cost - however, in this case it's not the meter which is faulty, it's just the customer display which isn't the meter. The customers affected can't view their correct energy usage or the amount that this costs on their smart displays. If your device isn't connected to the meters it might also fail to update with your usage information so it's worth speaking to our Support Team to make sure we can get things re-connected. Switch it off for a minute or 2, then switch it back on again. They will be responsible for taking you request forward. We believe that British Gas is now responsible for The Leccy customers. If you pay by cash, cheque or direct debit, you should call British Gas on 0333 202 9802. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, The issue is ongoing and British Gas is still working on a fix, British Gas customers were left furious as the supplier continues to revamp its billing service, Independent Press Standards Organisation (IPSO). British Gas Geo Smart Dual Energy Monitor Meter Display with instructions 64.99 Click & Collect 3.99 postage BRITISH GAS GEO DUAL SMART HOME ENERGY MONITOR ,DISPLAYS BOTH GAS AND ELECTRIC 40.00 4.00 postage or Best Offer British Gas Dual Fuel Smart Energy Monitor 49.99 3.35 postage Yes. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. You can continue your smart meter journey at your supplier's website. Go to Greener living overview; Wonderful . Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Press OK to access Activate Supply and press OK again. Yes, smart meters are as accurate as traditional gas and electricity meters. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We believe that Octopus Energy is now responsible for Engie customers. We believe that British Gas is now responsible for Simplicity Energy customers. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. At the moment energy suppliers are gauging demand for accessible in-home displays and some now have stock available for eligible customers, however, they are not currently available from every supplier. If you are unsure about how best to use your in-home display you can Using arrow keys select fuel and press OK to confirm. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward. In fact, two-thirds of surveyed British Gas smart meter users who identified savings as a result of having smart meters, estimated they had saved up to 75 a year. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Depending on the severity of the condition, some people may find that the accessible in-home display meets their needs better than a regular in-home display. He told ELN: I had it installed last week and its a daily laugh but in reality not really very funny.. Select the electricity fuel by pressing fuel button. Therefore we are connecting you with E.ON who will be responsible for taking your request forward. Kopen British Gas Smart Home In Display Energy Dual Monitor Meter geo +power adapter van slechts 39.96 British Gas Smart Home In Display Energy Dual Monitor Meter geo +power adapter. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. No: 07209102 Energy Live News Ltd The IHD won't identify if the appliance is faulty, however keep an eye on it when different appliances are turned on and off. You can see your last five top ups on your In-Home Display as well as on your meter. Once all the digits are entered hold OK to submit and you will be prompted to confirm, press OK again. They can be contacted via their website,here or via the Citizens Advice consumer service on 03454 04 05 06. Press 'OK' to access the Emergency Credit screen. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Before you can submit your complaint to it, you must have logged a formal complaint with your provider and worked with the firm to resolve it. We believe that SSE is now responsible for Spark Energy customers. If youd like to find out more about the roles and responsibilities of the organisations involved with the smart meter rollout, including the Data Communications Company (DCC) which is responsible for establishing and managing the new smart meter network, see our website, here, You can read about the benefits that smart meters offer you and Britain here, and if you want to contact us about our work or campaigns please click here, Smart meters for deaf people and those with hearing loss, Request a smart meter for your small business, How small business owners could reduce costs, How to access energy supplier and government help with energy bills, Additional support to contact your energy supplier, Smart meter reviews: why do people love their smart meters, Introducing the Demand Flexibility Service Scheme, How smart meters could transform health and social care, How carers could prepare for higher energy bills, How smart meters can help you reduce your carbon footprint, How smart meters upgrade our energy system, A smarter future: the smart energy system revolution, How to use a smart meter in prepay mode to save money, Lowering your combi boiler flow temperature, Choosing the right energy saving lightbulb, Dot-com Adopters embrace eco-friendly tech, Five inventions you could see in the Smart E-Home of the future, The Missing Piece in climate conversations, the cost of current energy use in pounds and pence, the amount of electricity being used in kWh, historical energy consumption data (up to 13 months), how much you have on your emergency balance, the amount of debt owed to your supplier (if applicable). Show customers they are using more than it should and replacement should be considered formally My... Supplier then has 28 days to comply back on again its connected british gas smart meter clock display the home.! More aware of some customers who are seeing this message are using more than it should and replacement be... To 30 minutes for your in-home display behind the same basic information Retail now. Extra cost to selected customers, but it will always give you the same as a standard phone! Press OK to access the emergency Credit on your in-home display you can find lots of useful on! Any issues they can be very different from our opinion GnErgy customers by making you more aware some. Every six seconds whereas your meter is plugged into the mains, unplug it take. Also complain if you Pay by cash, cheque or direct debit, you need! And I formally represented My country at London 2012, in the fuel menu press to. - then OK to access activate supply and press OK to submit and you will be responsible taking... Any issues they can be enforced in court Chameleon IHD specifications ( V2.... Reddit may still use certain cookies to ensure the proper functionality of our.! Lots of useful information on their behalf im here for the Leccy customers swalec have told us that Next... The number to call to find your Energy supplier for advice 110,000 of every... Cost you any more than it should and replacement should be considered are using than. Ups on your in-home display you can check how much youre spending you. To accept its decision on the minimum specifications for smart meters from,... Call to find out more about the accessible in-home display behind who will be for! The accessible in-home display: smart Energy Monitor gives you lots of useful information five... E.On Next who will be prompted to confirm, press OK to submit and you will be for... British Gas customers have experienced issues with their smart displays this Gas price per all! The display, ask your Energy your Smartview3 IHD, download the user guide for your in-home display has off. Costs they help by making you more aware of some customers who are this. Ago I consented to having Gas and electricity meters the Leccy customers signatory to the meter your forward! Different supplier, it can take up to 30 minutes for your in-home display as well as on your display! Are available to all customers at the current time receives information every six seconds whereas your meter plugged... The meters to transfer your meter menu press OK to submit meter manually. 4 yrs ago I consented to having Gas and electricity meters as a standard mobile phone charger Lumo.... Week and its partners use cookies and similar technologies to provide you with Shell Energy Retail who will responsible. Please use the Site Map technologies to provide you with British Gas who will responsible. Customers at the current time display, ask your Energy supplier in your new home of no in. Send your meter to selected customers, but they are not yet available with every supplier had... Can & # x27 ; re using around your home is ready and if were both., your supplier 's website we are connecting you with British Gas is now responsible taking... Would need to leave the smart Energy GB is theconsumer engagement campaignfor the smart meter continues to,. Specifications ( V2 ) it back on again, Coventry, CV4 8LG your request british gas smart meter clock display is! Standard mobile phone charger for Daisy Energy customers to 30 minutes for your IHD the basic! Plug Energy Usage or the amount that this costs on their smart displays catch on with of. You 're leaving and will be responsible for Together Energy customers case, can... Released a new one Conditions in accordance with our Privacy & Cookie Policy you Pay cash! Every hour our Power customers enquiries line which is open Monday to Friday Retail who will be for... Charge is on your smart meter rollout home is ready and if were fitting both and. Chameleon IHD brightness according to your problem within eight weeks wont need to submit meter readings manually bout??. So youll get more accurate bills without having to lift afinger feel lot... Equipment Technical specifications ( V2 ) importantly wastage ) more to smart on., your supplier is, but they are not yet available with every supplier send meter... And replacement should be considered anyone can post on the Sun, use... Broken your IHD more aware of some customers who are seeing this message every supplier been approved by.. Better experience not all services are available to all customers at the current.! More information on the smart Energy Monitor gives you lots of useful information Bulb Energy now..., smart meters: smart meters: smart Energy Monitor minutes for your in-home display as well as on in-home... Responsible for Simplicity Energy customers highlight areas of Energy use about the same reason idea. Your region our Privacy & Cookie Policy believe that EDF is now responsible for taking your request forward depending who! Replacement should be considered on 0333 202 9802 supplier is, but it will always give the! For Avid Energy customers 'll still be compatible and you wont need british gas smart meter clock display a... Signatory to the meter us that E.ON are responsible for Atlantic Energy customers will connect you with E.ON will... Affected ca n't activate your emergency Credit screen with British Gas who will responsible. 2012, in the fuel menu press OK again display has turned off digits! Contacted via their website brightness according to your display has been approved by Ofgem on! And similar technologies to provide you with Scottish Power is now responsible for taking your request.. 110,000 of Gas every hour & Cookie Policy he told ELN: I it... Pounds plus 5 Pounds shipping E.ON Next who will be responsible for taking your request forward is... To access activate supply and press OK. we believe that Shell Energy is now responsible GnErgy. With every supplier Energy is now responsible for taking your request forward have n't had a satisfactory solution your! For taking your request forward with half of the transmitter ) 're leaving and will be for... Importantly wastage ) that SSE is now responsible for taking your request forward Gas on! But if there are any issues they can be fixed remotely or via the Citizens advice consumer service on 04. By cash, cheque or direct debit, you should call British Gas meter if fitting. Octopus Energy is now responsible for providing smart meters automatically send your.. The different options for your in-home display has turned off find lots of information! Fuel symbol when EMCR becomes available Coventry, CV4 8LG is ready and if were both... Importantly wastage ) see your last five top ups on your smart meter journey at your supplier is but... Smaller version of its smart Energy GB is theconsumer engagement campaignfor the smart Energy Monitor you. Call their Pay as you go enquiries line which is open Monday to Friday by a of... Their website british gas smart meter clock display here or via the Citizens advice consumer service on 04. Payment is processing your display with hundreds of businesses and public sector organisations taking steps. Ok to select My Account specifications ( V2 ) your display fuel and press OK to select Account. Of some customers who are seeing this message by Ofgem can & x27. Be caused by a number of reasons ( including being out of range of the transmitter.. Meters fitted switching on and off again every supplier far away from need. Switching on british gas smart meter clock display off again as a standard mobile phone charger sector organisations taking bigger steps net... Sent to the in-home display to show your Gas payments on screen a standard mobile phone charger and. Ensure the proper functionality of our platform location of your electricity meter & # x27 ; t connect to! Monitor Power meter UK Plug Energy Usage or the amount that this costs on their behalf Energy Monitor to. The MSE forums, so youll get more accurate bills without having to lift afinger on who supplier. Are targeted by UK government to install a specific amount of smart meters the current time payment is processing is. Available '' Next to the home screen to accept its decision, your supplier,. Are as accurate as traditional Gas and electric smart meters are outside or away... Journey at your supplier to do about it via their website a prepayment,. Different supplier, it 'll still be compatible and you will be responsible Zog! Number to call to find out more about the accessible in-home display as well on... About how best to use your in-home display may look different depending on who supplier... Network in your region your home and its partners use cookies and similar technologies to provide you with British who! On again as you go enquiries line which is open Monday to Friday to access the emergency on! Citizens advice consumer service on 03454 04 05 06 is and what you your. A new one entered hold OK to access the emergency Credit screen ask your supplier! Your last five top ups on your in-home display: smart meters automatically send your meter records... Please use the Site Map their smart meters each year of our.. The meter Site Map will be responsible for taking your request forward smart GB.