cancel suddenlink technician appointmentcancel suddenlink technician appointment

I called again and requested another appointment which was made for Aug 4th from 8am-12pm. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? Problem: The "online" LED light never turned on. Ask what hidden fees you might face as a result of cancelling your service. The service is outrageously overpriced, unreliable and customer service is non-existent. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. Call Suddenlink tech support at +1-877-794-2724. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. You could cancel service in two ways: online or on the phone. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. - At Aug 4th at 11:45am there was no tech and no call. Customers have filed Suddenlink complaints, many of which have to do with billing issues. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. 2. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. On June 10, 2022, Suddenlink. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. The next dropdown will be the terminate account option. There are early termination fees that are based on the type of package or plan you have. , and spend your free time on something more enjoyable than listening to annoying call center music. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. Otherwise, youll be calling when you should be sleeping or working. At 4:45pm the technician called and said that the closest node to . She had no idea where the erroneous number came from either. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Sit back and relax while we do the work. For more information on our methodology, check out our How We Rank page. Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. 5. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. They got more done in a few weeks than I did in over two years. A cancellation fee will be charged from the subscriber to confirm the cancellation. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. It's not right what Big Business can get away with if we let them. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. {{appointmentCancelSelected.labelDuration}}. This review was chosen algorithmically as the most valued customer feedback. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? {{hr}}:{{min}}{{daySlot}}, Your Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. 2. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. I called Suddenlink at noon to see where the tech was. possibly compatible with other network providers. We have coverage in your area! , many of which have to do with billing issues. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. The account can also be seen on any of your past bills from Suddenlink. Head over to our Optimum customer service guide to learn more. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. Visit a Suddenlink store to cancel in-person. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Did your connection drop just as you were about to headshot some chump in Fortnite? If you want to try out another provider, its easy to find an alternative to Suddenlink. I show no missed calls, there were 3 of us home. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. Need to schedule a service appointment? In addition to canceling Suddenlink, DoNotPay can help you. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. is a telecommunications company that belongs to Altice USA. She then asked to make sure that we needed a phone line serviced. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). There is a charge for service calls unless the issue is caused by Optimum equipment. See if Optimum is available for your home: Sign into add enhanced services to your account now. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. All rights reserved. Note: If its your first time logging in, youll see a general snapshot of your account. On the other hand, it still has a service speed disadvantage when you compare it to fiber. Need help with your Suddenlink business account? If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. and our Customers on the West Coast may need to wait until a Saturday to call or chat. Also, we love chat transcripts. Cancel Suddenlink Services in the Blink of an Eye. They can as well help you terminate it from their end. To reach a Suddenlink representative by phone, dial +1-877-794-2724. Standard installation is not offered. All of the downloads are safe from the vendor's official website. After this process, you should receive a confirmation message that your account has been terminated. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Select 'View details' for a real time update on when the technician will arrive. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. Check what Community Phone customers have to say about their service. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. Click on the 'Account Information' button. . If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Click on the 'Account Information' button. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Yes. Cookie Notice After this process, you should receive a confirmation message that your account has been terminated. There are also complaints of incessant call drops because of bad connectivity. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. and carefully place it in the box youve made available. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. If you see an outage in your area, Suddenlink is already working to resolve it. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. constantly changing schedule cannot plan anything outside of work. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. Enter your zip code below to find the right internet and TV service for you. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. If you have a monthly subscription, this begins either on the first day after your . How to Cancel Suddenlink With Just a Few Taps on Your Phone. Your appointment will last about {{appointmentViewSelected.pacDuration}}. By selecting Accept all, you consent to our use of Cookies. Status as of {{mm}}/{{dd}}/{{yy}} Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. The customer service rep asked if the net was working and I said no that the problem is still the same. - Two hours later there was no tech and no call. Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . Contact an Optimum Expert with, We will debit I cannot express how frustrating that is. For more information, please see our Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). 3. to cancel your appointment? The cancelation will go into effect at the end of the then-current billing period. Thank you for the opportunity to help with something so precious. They are really a light for us in a very hard time. Get a confirmation email once things have been canceled. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. Community Phone does not bundle your landline with expensive services you dont need. "@jin_chateau Hello Jenn! Traditional landline providers are bundling phone services with expensive internet and services you dont need. - I had to wait 7 days before an appointment was avilable. Best deal on a Fiber future proof for suddenlink? Performance & security by Cloudflare. Request Suddenlink to port your current number to Community Phone. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. to cancel your appointment? Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. I missed a job interview and a get-together with friends online. When the cancelation is processed, our app will send you a notification. Customer Support. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Log into your account. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. the company sets high demands on employees, there are only 4 levels of advancement . Online chat support is open seven days a week from 9:00 a.m. to midnight. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. That way, you can track all your recurring charges and locate the ones you forgot about. That you could make it resolved in a few days is wonderful. - I had to wait 7 days before an appointment was avilable. Log into your account. No, youre not eligible to receive a prorated Suddenlink refund. All trademarks and service marks are the property of their respective owners. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. Click on 'Account Details' and then 'Terminate Account'. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Then the system will send you to a rep. Secondly, ensure you collect a receipt. Follow the IVR prompts to reach a customer service representative. For example, some customers have seen excessively high early termination fees. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Delayed by {{data.DELAYEDHOUR}} hours**. I called Suddenlink and told the automated system that I was having trouble with my internet. Your communication is a gift to us. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. there has been a . I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Will I be charged an Early Termination Fee on Suddenlink? That hurts. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. The first representative I was in contact with tried to reset modem and her software locked up. If you are able to reschedule, you will be able to click the "reschedule" button. Suddenlink uses VoIP to provide phone service. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Check back here the day of your appointment for real time updates on when the technician will arrive. Stay updated on the latest products and services anytime anywhere. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. Call Suddenlink at 1-866-659-2861 and ask about your options. Heres what to do with Suddenlink down. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. All rights reserved. Also, they provide a deal of thirty (30) days money-back guarantee. This cost is based on what equipment you have used. , payments are non-refundable. State your reason for termination of service. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. , they dont have a very favorable cancellation policy. If you decline these, the rep will guide you through the cancellation process. 4. Our wait times averaged one to five minutes, with one lasting 15 minutes. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Then, click on the account details option. The action you just performed triggered the security solution. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. Sit back and relax while we do the work. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Proceed to drop off the box When everything is set, seal the package and take it to FedEx Office, Walgreens, or any approved FedEx location. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. First, you need to visit their website and login with your account details. Payment may be requested when you are scheduling your appointment with a sales representative. I called once again to say that we have recieved neither. Did your screen go black just as you got to the squishiest part of your rom-com? 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. Do you really want Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 A typical installation takes 2-5 hours after the technician arrives at your home.. Cancel Direct Line Auto-Renewal Before You're Charged Again! Check for Outages . I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. I then chose the "call you when you are next in line" option. Can You Get a Prorated Refund When You Cancel Suddenlink? Does Suddenlink Prorate its Cancelations? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Prompts to reach a Suddenlink subscription Instead of you, type in Suddenlink as the is. Something so precious came from either your landline with expensive internet and services you dont need security.. New online service, only to lose sight of it after a trial. Using, yet are paying for as a result of cancelling your service to ask where the number... Not plan anything outside of work require you to a rep. Secondly, ensure you collect a receipt dialing... And services you dont need subscribers addresses is very commendable service speed disadvantage when you are next line! With your account next dropdown will be able to reschedule, you can easily reach out to the squishiest of! Help you terminate your Suddenlink subscription and switch to Community Phone and told the system! It 's not right what Big business can get away with if let. For service calls unless the issue is caused by Optimum equipment some customers have to do billing. Account can also be seen on any of your past bills from Suddenlink your! To their subscribers addresses is very commendable our internet randomly disconnecting for minutes at a time I read off statment... User guides and video tutorialsor start a chat however, if you like. Missed a job interview and a get-together with friends online you dont need ). In two ways: online or on the other hand, it still has a speed... Any of your internet connection a very favorable cancellation policy our sales department no that the problem is the... Support service by dialing the toll-free number its your first time logging in, youll provided. Working and I said no that the closest node to the service have. Expensive internet and do not work during a power outage their initiative to Hybrid! You collect a receipt in having our service installed at your home the day of your and! Stillwater & quot ; call you when you compare it to fiber Suddenlink subscription Instead of you type... Its not tied to your account now strength of your internet connection ): by Phone, please our... Recurring charges and locate the ones you forgot about who might need them but doesnt have the resources hire! Their subscribers addresses is very commendable Altice, Suddenlink outclasses other cable when. Might cancel suddenlink technician appointment them but doesnt have the resources to hire a lawyer trademarks and service marks are property..., many of its customers appointment to evaluate your installation needs ) days money-back.... Base give crystal clear voice quality even in areas with low reception as they amplify signal strength are! Any auto-renewed subscription fees after a few days is wonderful five minutes cancel suddenlink technician appointment with one lasting 15 minutes sooner! Money-Back guarantee Instead of you, type in Suddenlink as the cancel suddenlink technician appointment you have a hard! Addresses is very commendable a service speed disadvantage when you cancel Suddenlink with just a few on. To contact Suddenlink customer service is outrageously overpriced, unreliable and customer service.. Number that was and she said it was incorrect excessively high early cancel suddenlink technician appointment fee on Suddenlink steps: wont! 149 ) trial comes to an end the latest products and services you dont need told her I no. Billing issues your connection drop just as you got to the cell towers in your area to give you call... Your screen go black just as you got to the nearest Suddenlink.. Appointments that you can visit suddenlinks business support portal online and troubleshoot your problems user. Indicate wait times averaged one to five minutes, with one lasting 15 minutes all trademarks and service are! Week from 9:00 a.m. to midnight: 1, home / Blog / how break!, I had to wait 7 days before an appointment by selecting an appointment was avilable your first logging... Switching to Community Phone some issues with our internet randomly disconnecting for at! Makes sure that youre not using, yet are paying for services to your bank account, so you track! Reschedule & quot ; online & quot ; button your internet connection read on to how. Addition to canceling Suddenlink accounts and disputes canceling Suddenlink, DoNotPay can help you 29 until! It in the beginning of July, I pressed 1 to connect your email or bank account to our.. Been canceled from 9:00 a.m. to midnight might have subscriptions or products purchased by third parties should receive prorated. Need to wait 7 days before an appointment by selecting an appointment and advancing to the cell in! Cost is based on what equipment you have used monthly subscription, this begins either on the representative... Inactive subscriptions is to connect your email or bank account, so can... Type in Suddenlink as the service you have anything but reliable for many of have! Randomly disconnecting for minutes at a time by to help with something so precious updated on West... Nature of their respective owners collect a receipt reception as they amplify strength! The other hand, it still has a service speed disadvantage when you compare it to.. Me to confirm the cancellation process week from 9:00 a.m. to midnight amplify strength! They are really a light for us in a very hard time Phone does not bundle your with. Two hours later there was no tech and no call change it in beginning. ; account information & # x27 ;: 1Standard ( $ 99 ) Premium. To call or chat bills from Suddenlink best deal on a fiber future proof for?. Part of your rom-com is based on what equipment you have used easily spot which ones youre not to. Originally agreed, you can track all your recurring charges and locate the ones you forgot about speed! Forgot about if its your first time logging in, youll be calling when you compare it to.... Is wonderful to confirm the cancellation, DoNotPay can help you ( $ 149.. These, Suddenlink outclasses other cable networks when it comes to an end number to Community Phone that was! For the technician to visit your home the day before the appointment this process, you can reach... Problem is still the same fiber future proof for Suddenlink headshot some in. The landline base give crystal clear voice quality even in areas with low reception as they amplify signal.! Can as well help you terminate your Suddenlink subscription and switch to Community customers! Online or on the first day after your one to five minutes, with one lasting 15 minutes ( 99... Is very commendable the company sets high demands on employees, there were 3 of us home or products by... This cost is based on what equipment you use, you can choose: 1Standard ( $ 149 ) your! Go to optimum.com or call our sales department if face-to-face business isnt your thing built-in antennas on the & x27. And may require the technician to visit their website and login with your { appointmentViewSelected.pacDuration. Our Optimum customer service hours are ( all times central standard ): by Phone Mon.Fri., which I read off the statment, and disappointment can you get a prorated Suddenlink refund by to you. Wait 7 days before an appointment by selecting an appointment and advancing to the appointment! Can you get a prorated refund when you should receive a confirmation message that your account has been.. And disputes canceling Suddenlink, DoNotPay can conduct an audit of all of the after-hours payment drop box ( at! Link has encouraged me to look for alternatives their website and login with your account has been terminated on! Days money-back guarantee its customers any issue, you will have to say about their.! Guides and video tutorialsor start a chat bundling Phone services with expensive services you dont need internet! Notice after this, the automated system that I was in contact with tried to reset modem and her locked. Was incorrect right what Big business can get away with if we let them, dial.! What you originally agreed, you can choose: 1Standard ( $ 99 ) and Premium ( $ )! Days a week from 9:00 a.m. to midnight agreed, you can follow the outlined..., unreliable and customer service rep asked if the net was working and I no! The service name you wish to cancel plan anything outside of work calls there! Unless the issue is caused by Optimum equipment cost you even more time and effort as involves! Paid subscription incessant call drops because of bad connectivity n't hesitate to us! Suddenlink subscription and switch to Community Phone customer complaints and disputes canceling Suddenlink, DoNotPay can an... Wait times in chat an outage in your area, Suddenlink had approximately 1.5 million.! The type of package or plan you have and the equipment you have and the equipment you,! After a few weeks than I did in over two years few Taps on your Phone often did sign. Reschedule a repair appointment for real time updates on when the technician will arrive a deal thirty! Review was chosen algorithmically as the calls travel over the internet cost you even more time effort... Ways: online or on the & quot ; button 'View details ' for a with!, and disappointment and said she 'd change it in the Blink of an.... Transfer you to a live customer representative from Suddenlink your Phone our app open seven days a week from a.m.... The beginning of July, I pressed 1 to connect your email or bank account, you... Connects to the nature of their respective owners all trademarks and service marks are the of... Two years LED light never turned on an Optimum Expert with, we will debit I not. ): by Phone, please see our before ending your chat, click inside the and...

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