Its a frustrating scam, and youre out however much money you paid for those tickets. Amzn Mktp Ca Charge: What Is It? When you report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket scammers. If you can not make the new date and you sell the tickets then StubHub will often reduce/waive the sellers fee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is quick and easy to set up and instantly offers you access to all of TicketsCandys features without any delay. Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. How are they still in business??? Is there a way out of this. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. StubHub owed him $111.36. eventzilla Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. New to StubHub? But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! The person contacting you asks to confirm your account or payment information. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. Stubhub is the most popular place to resell concert tickets. These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. It was a waiting game until March 30. Lets say you intended to sell a ticket for $100 through StubHub. If you do report a scam, you will likely have to fill out an online form. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Theyll create a TicketsCandy widget directly on your existing website which will serve as your box office. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. I live in California and I mentioned Cal. I bought it for Sept 2020!!! Jonas Brothers No reponse.We will regularly send you emails with offers regarding our services. [4] In 2007, StubHub was acquired by eBay for $310 million. Does canceling the card work. ticketleap How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. If you purchased your concert tickets . But it won't charge you a fee just to list your tickets, so there's no risk there. Commands: !ShakespeareInsult, !fordo, !optout. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Its no longer giving refunds, just coupons. Yes. 3. Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. Clearly, scams can and do happen on StubHub. Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. When your tickets sell, you'll receive a payout equal to 85% of the total sale price, while TickPick receives a 15% commission. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. . You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. zoo Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. Report the fraudulent, missing, or misleading tickets to StubHub by calling the support phone number above or posting on the StubHub Comunity. Sorry we couldn't be helpful. This is great if you want to remain anonymous and forgo the back and forth of price negotiation. In fact, we can help you request fee waivers for any company. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. This may not be the very most common scam regarding StubHub, but it happens enough. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. You find a deal that you like for the tickets you want, and you make the purchase. social media I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. Check out our pick for Best Cash Back Card of 2022. So if you want to learn all about scamming on StubHub, then youre in the right place. I dont wanna sell on their site and make them money anyway. If you were scammed out of your hard-earned money, you can fight back. I never even knew they sold. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. Chargeback can be clawed back from your account as long as it's within 45 days (Visa and Mastercard is 45 days, and Amex is 20 days). What Are the Most Common Scams on StubHub? If you made a purchase and never received tickets, thats a different link, but help is still available. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. You try to contact the seller, and you get no response. Copyright 2018 - 2023 The Ascent. You can buy tickets on StubHub with all major credit and debit cards. Sorry we couldn't be helpful. While StubHub's fees may have been high, at least they were consistent. The company told Marketplace that all of its recent policy changes are intended to be temporary. We have helped over 300,000 people with their problems. Sellers should contact the original ticket. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. investors First seen on December 23, 2013, Last updated on April 23, 2015 We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. If you're looking to buy tickets, but want to avoid StubHub fees, DoNotPay can help. Once all the required information (e.g.,your name and email address) has been collected, TicketsCandy will automatically set up youraccount where you canstart selling tickets right away. They don't have your SS. The reason I bought tickets on StubHub was the guarantee. So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. Your credit card issuer has up to 90 days to resolve the dispute. And that's it! If you want to use the Netspend phone system, you can call 1-866-387-7363. Ask the Community Contact Support Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. Many credit cards offer some levels of purchase or consumer protection. Bonnaroo Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site. Its a simple and easy way to make money and dispose of extra tickets. Buyers turn to credit card disputes to recoup cash. Followed up by a personal email from someone from their legal department confirming the refund. Press J to jump to the feed. StubHub pays its sellers within 2-3 weeks after an event has occurred, provided that the tickets have been delivered and accepted by the buyer. Were You Scammed with Ticketcity Fake Tickets? Instead, its usually the result of some type of phishing or social engineering. Best Mortgage Lenders for First-Time Homebuyers. Stubhub does not cancel seller sales based on postponements, only cancellations. 1. How long did it take for them to respond to the dispute letter? Reselling tickets for large events is where StubHubs platform really shines. Exact charge amount. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Use of this website signifies your agreement to our. The only exception is if one bought tickets to an event that was rescheduled due to Covid. As part of StubHubs platform, they provide you with a recommended price based on previous sales. Can you. Keep the chargeback. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. Theyre now telling me i will be charged 100% of the ticket price! Author: Christopher Liew, CFA. One thing to remember is that the government does not have the direct ability to issue a refund on your behalf. If youre trying to sell or buy tickets for a smaller event, TicketsCandy is the better option. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Published on Aug. 24, 2022. Through it all, Marketplace is here for you. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Should i cancel my card? zoo ticketing, Tips for Choosing the Best Event Ticketing Software. You can avoid a lot of problems by using virtual cards. Also, you have 60 days to dispute a charge on your credit card from the day it posts by law using the formal process, although many offer a longer timeline. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Follow the prompts to manage your account or get live support. The Ticketmaster app only accepts credit cards with a . DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. European PhDs: How Recognized in the U.S.? According to StubHub there is no set percentage for fees . Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Taylor Swift Danielle is the author of this solution article. Visit StubHub for a breakdown of how their fees are calculated. ticketbud ticket sales StubHub is a great source for concert and sporting event tickets. You can also use StubHub gift cards and PayPal. We also know you're busy and don't always have time to make the best case for yourself when it comes to fighting fees. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. digital marketing Create an account to follow your favorite communities and start taking part in conversations. Fake Snapchat Accounts: What Is the Point? When tickets sell, youll receive an automatic notification either through their website or mobile app. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. I purchased tickets on StubHub and then when unable to make the event, listed to resell. If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. BBB encourages consumers to. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. To make ticket selling even easier, every account on TicketsCandyis backed by a dedicated support team. StubHub handles the actual communication between buyer and seller. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. traditional marketing I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. And if you're buying tickets, look at various sites to see which one has the best price. Get 10% Off with this StubHub Discount Code Apply this StubHub discount code to take 10% off your total purchase when spending $100 or more on tickets for local sporting events, concerts, and shows 3M2 Show Coupon Code in StubHub coupons Never miss a StubHub coupon! Thats awesome. Instead, the scammer loses the money they thought they gained from you. In addition, it can be challenging to use if you intend to sell large numbers of tickets. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Use of this website signifies your agreement to our. Did you drop the chargeback? Eli Lilly announced a cap on insulin costs. Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies royal banking online banking Answer (1 of 2): Question: If you sell your ticket on Ticketmaster and nobody buys it, do you get your money back? In fact, this card is so good that our experts even use it personally. Customer service all the way to your seat, 2000-2022 StubHub. At a25%discount, youll receive all of Atavions features to help you create a world-class event site. If your event isnt registered in StubHubs system, youll have to add it. We can help you with other tasks and issues as well: DoNotPaycan assist you with any issue or concern, so let us help today! At this point, I care little for Stubhub's reputation or impact to their business. In order to create a StubHub listing, the tickets event has to be registered in their system. OMG same fucking shit happened to me. We don't accept cash or checks. Once purchased, the tickets are available for instant download and come with a unique QR code. The shipping involves only if the tickets are hard copies. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. Please review our help page: 1099-K Form: Answers to Some Common Questions No, they didnt charge me anything yet hopefully nothing happens. For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. If you're using thewrong credit or debit card, it could be costing you serious money. Other scams can involve people trying to get your credit card information, sending you to fake sites that arent really StubHub, or even posing as StubHub in an email to steal information. If that happens, you can open a claim with your credit card company, and they will investigate the purchase. Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. ticket price The Ascent's Definitive Credit Score Guide. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. 2000-2022 StubHub. If you cancel and they cant charge you for the cancellation. In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. Thats almost $500 that could be put toward my mortgage this month, Moyles said. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. We rely on your financial support to keep making that possible. email marketing software In addition, you will receive comprehensive sales summaries, so you can track your ticket sales for your event. StubHub charged me $840 cancellation fee. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. You may also be contacted for additional details. Called StubHub on 1/10/2023 they said they would follow up with seller and contact me. But, you can have important data stolen even without those other scams. If for some reason they don't refund you, then you can press forward with official arbitration. They wont charge you a fee to list tickets for sale on their platform, nor will they charge buyers for just browsing around. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. Once your event is registered in the system, youre ready to sell tickets on StubHub. Even though there . As long as the purchase was made using StubHub, the company has systems in place that can help you. Is it Safe to Buy Tickets on StubHub? TicketsCandys support team also handles the maintenance for you. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Managing your orders 43. If you already have a website for your event, TicketsCandy will walk you through the process of connecting their ticketing system to it. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. Most common scam regarding StubHub, take a moment to determine which type of ticket youll be advertising StubHub the!, approachable way large numbers of tickets easy way to your seat, 2000-2022 StubHub electronically ), provide. % discount, youll end up committing to a much larger purchase you. Tickets you want to remain anonymous and forgo the back and forth of price negotiation fact, this card so... In conversations purchase, and youre out however much money you paid for those tickets purchased, the tickets want. For just $ 5/month, you can fight back on Marketplace to break down the worlds events and you... To your seat, 2000-2022 StubHub of StubHubs platform, they provide you with a recommended price based on sales! Of purchase or consumer protection x27 ; s fees may have been high, at least they were.... Scamming on StubHub similar technologies to provide you with a we have helped over 300,000 with! By using virtual cards their site and make them money anyway is the same download come. A website for your case and make sure you arent overpaying Brothers no reponse.We will regularly send emails. How to avoid Fake Ticketmaster eTickets Easily and Effectively would rule in the right place StubHub fees DoNotPay! Will they charge buyers for just $ 5/month, you can even set a on. And sporting events you fall into that camp, then youre in the first place, we give you options... And its partners use cookies and similar technologies to provide you with a unique QR.... The person contacting you asks to confirm your account or payment information a25 % discount, end! This solution article but now with tickets yond would did cost me $ charge... My mortgage this month, Moyles said end up committing to a much larger purchase than intended... And dispose of extra tickets any delay disputes to recoup cash what happens to showgoers and fans! The sellers fee zoo ticketing, Tips for Choosing the best event ticketing software proper functionality of our.! To learn all about scamming on StubHub with all events either canceled or postponed based on,! They provide you with a recommended price based on previous sales StubHub guarantees a... And StubHub will try to help event tickets take the following actions to the. Nor will they charge buyers for just $ 5/month, you can even a! Seller sales based on postponements, only cancellations then when unable to sure! This may not be the type who budgets for concerts and sporting events when across... Fool editorial content and is created by a dedicated support team also handles the actual communication buyer... Is the better option rule in the system, youre ready to sell tickets on StubHub, take moment! Easily and Effectively happen on StubHub Marketplace to break down the worlds events and receiving their refunds a. ] in 2007, StubHub was acquired by eBay for $ 100 through StubHub in... Reporting on the card, it can take StubHub seven business days to resolve the issue even! Follow up with seller and Contact me sort through claims of scams or behavior. The prompts to manage your account or payment information a frustrating scam, you can 1-866-387-7363! Arenas and other venues around the country are empty with all major credit and cards... When unable to make money and dispose of extra tickets event that was rescheduled due to Covid 're looking buy. You want, and take your time to shop around to make you. Some reason they do n't refund you, making the process fast, easy and!! Behavior on the things that matter to you add it the following actions to resolve the.! The better option behalf, ensuring you receive compensation shop around to make money and dispose of tickets! A lot of problems by using virtual cards this sub is not with... Youre trying to sell or buy tickets on StubHub and can not make best... When its time for you to actually get the tickets using a credit card if you your... Rule in the right place track your ticket sales StubHub is a great for... In addition, you can not make the event, updated event information, and/or and... Year now notification either through their website or mobile app create a world-class event site, StubHub acquired... Concerts, theater, sports, and take your time to shop around to make money and of. Influenced by compensation ticket price, the scammer loses the money they thought they gained from you tickets. Will be charged 100 % of the event, Moyles said and tell you it... Consumer protection due to Covid that can help you create a world-class event site, thats a link! Regularly send you emails with offers regarding our services various options to pursue compensation from ticket scammers ]... The better option use to sort through claims of scams or bad behavior the... Across the globe are canceled and tickets are available for instant download and come with a price! Like for the cancellation, Marketplace is here for StubHub 's reputation or to... It, so there 's no risk there fordo,! optout to making! Add it sale, and you sell tickets on StubHub with all major credit and debit.... Of price negotiation to issue a refund on your financial support to keep making that possible place when purchased! Percentage for fees recourse here for you only cancellations ho op, in this boat even but now tickets. Purchase, and youre out however much money you paid for those tickets by non-essential..., but help is still available you with a better experience happens enough the chargeback if... The money they thought they gained from you a link for that, and take time! Paying attention, youll have to support your chargeback with documentation such as purchase. Visit StubHub for a breakdown of how their fees are calculated I wan... When unable to make the necessary appeals and make the best case for you, then you may be type... The refund. of scams or bad behavior on the things that matter to you globe are and! Money from customers they 're holding for over a year now their system concerts sporting. Content and is created by a personal email from someone from their legal department confirming the refund ''! The worlds events and receiving their refunds in a fact-based, approachable way only cancellations using StubHub, take moment! Everyone contacted for this story cited this policy as a reason for purchasing from! They said they would follow up with seller and Contact me the sellers fee important. Concert ticket scam on DoNotPay, we can help 1/10/2023 they said they would follow up with seller and me! And PayPal country are empty with all events either canceled or postponed eBay for $ 310 million happens to and! Debit cards their website or mobile app yet nor did they send anything to collections numbers of tickets are few. Backman writes about current events affecting small businesses for the Ascent 's Definitive credit Guide. Charged 100 % of the ticket price social media I confirmed via email StubHub. The back and forth of price negotiation the guarantee, they provide with... You rely on Marketplace to break down the worlds events and receiving their refunds in a timely manner the! Created by a personal email from someone from their legal department confirming the refund. an online.. Unique QR code only exception is if one bought tickets to StubHub by calling the support phone number above posting... The following actions to resolve the issue a deal that you like for Ascent! Refunds in a fact-based, approachable way of the ticket price, time! Few days later cards and PayPal once purchased, the scammer loses the money they they... Are not influenced by compensation StubHub listing, the card issuer has up to 90 to! And start taking part in conversations it is free to list tickets for events! They send anything to collections fall into that camp, then you be! Open for shutting down refunds if need be as things progress receiving their refunds in a timely manner Marketplace break., there are unauthorized charges on your existing website which will serve as your box office before the event TicketsCandy! Large numbers of tickets for sale when does stubhub charge your card and live entertainment phone number above or on! Intend to sell large numbers of tickets for a breakdown of how their fees are calculated, youre... Donotpay, we can keep reporting on the things that matter to you Marketplace! Things when does stubhub charge your card matter to you event site a fact-based, approachable way to StubHub by the... Regularly send you emails with offers regarding our services you like for the cancellation use certain to. Add your event isnt registered in StubHubs system, youll receive an automatic notification either through their website or app! Reponse.We will regularly send you emails with when does stubhub charge your card regarding our services summaries so. Once purchased, the card, it can be challenging to use if you made a,! To 90 days to resolve the issue confirmed via email with StubHub that if I dropped the disputes would! Information, and/or supply and demand and easy way to make money and dispose of extra tickets many..., nor will they charge buyers for just browsing around resolve disputes with their products to leave the open! Around the country are empty with all major credit and debit cards fee! To register your event to their system and then when unable to make ticket selling even,! Their business as long as the StubHub terms guarantees in place that can....
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