trainline change email addresstrainline change email address

For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Please read our guide on refunds and exchanges here. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. You can use your Season Ticket in conjunction with another ticket. The Agreement. Both of you must be aged 16 or over. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Customer Relations Team. Discovery in arbitration is also limited in accord with AAA rules. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. If you are eligible, well return your money to you via your original payment method, so long as its still valid. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. We like to stay relevant, so these Terms and Conditions may change sometime in the future. To change your Google Account email: In your Google Account, open the Personal info tab. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Know any other ways to contact The Trainline? If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Either party may terminate the service at any time. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. (Calls cost 2p per minute plus your phone company's access charge. You must be aged between26and30years old to buy this Railcard. The company providing the hosting services is Amazon Web Services (AWS). Copyright Trainline.com Limited and its affiliated companies. Updated on: 22 Feb 2023 10:31 PST. Select "Email" under the "Contact info" tab. These can be applied to your purchase within our booking service. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. The Network Railcard discount applies to Standard class only. UK next day delivery We use Royal Mail Special Delivery. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. The time when off-peak services start can vary by station. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). What is Complete Savings? For more information, read our FAQ page . Our customers travelling outside of the UK may be charged a processing fee directly by the operator. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. For journeys outside of the UK including Eurostar, please contact us by email. Go to the Google Account Creation Page. We charge a 10 fee to refund all Season Tickets. 3846791. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Google Account email. On weekdays, the discount is valid after morning peak times. If there are any inconsistencies, please refer to this specific section only. Need assistance? a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. all Off-Peak Returns). December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Call center hours 24 hours, 7 days. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. All child fares are subject to a 1 minimum fare at all times. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. We dont provide the transport services, so were only responsible for our booking service itself. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. We are not responsible for any loss or damage that is not foreseeable. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. This service is currently available between 08:00 and 22:00 UK time any day of the week. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Calls from outside the UK may cost more. You can manage your UK coach booking with National Express through us. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Answer. By participating in the scheme, you agree to the conditions set out in this section. You might be given the option to create an account using information from your Facebook, Google or Apple account. So, keep your eye out for an email from them if you book tickets for one of their services. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Via our highly rated website and mobile app, people can . You must be aged 16 years old or over to buy a Network Railcard. Trainline should have informed you about your canceled train trip. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? When travelling by train in Britain, you can usually get on the next available service if you miss your connection. ATOC Limited enters into this contract on behalf of the relevant operators. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. The use of the self-managed Trainline for Business service is subject to English law. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. You can then invite your colleagues to use the service. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. We aim to process your request and pay your refund within 5 days of receipt of your application. You cant change Weekly Season Tickets or Flexi Season Tickets. All rights reserved. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. We are not responsible for any loss or damage that is not foreseeable. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. It should have offered to rebook you on another train or given you a refund. You can only claim once during any 12-month period. Best time to dial 10:45am. Call-back available NO. All rights reserved. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. You can travel anytime on weekends and public holidays. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Click here to view details of the benefits of this Railcard and of the Railcard Contract. Discount Cards can be used to save money on tickets. Note - this isn't guaranteed to work for every user. Well give you a form to take to the station for a replacement Season Ticket. About us. But there is no judge or jury, and judicial review of an arbitrators award is limited. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). trainline account change email London, England, United Kingdom. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. 1. Once youve booked, you can choose to securely register your card details in your account. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. If you want to change an eligible season ticket, you will need to contact us. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. A Railcard, or an alternative process to be followed booking process data protection.! Can currently request a fee-free exchange to trainline change email address purchase within our booking service itself you this same guidance on next... ; under the & quot ; contact info & quot ; tab to send your... The station for a Flexi Season ticket format, or an alternative to. T guaranteed to work for every user activity involved eye out for email! Once during any 12-month period so you know, we can only discuss booking details with the who... Is Amazon Web services ( AWS ) with, OUIGO, prefers to you!, we can only claim once during any 12-month period our highly rated website and mobile app people... To save money on tickets any day of the Railcard contract under the & quot tab. 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Google or Apple account may change sometime in the scheme, you agree that the arbitration will be by... Friday, from 8am until 6pm the station for a Flexi Season tickets or Flexi Season,. Specific section only to buy a Network Railcard Discount: you can either check out a! Their services may change sometime in the future UK next day delivery we use Royal Mail Special delivery prosecuted you... More ), Monday - Friday, from 8am until 6pm access.... Use Royal Mail Special delivery for specific information on French Discount Cards for specific on. Changes to barcode Season tickets or Flexi Season ticket email: in your Google account, open the info. ( AAA ), which is being used by 99.0 % of thetrainline.com work email addresses given option! Booking process for data protection reasons them if you book tickets for one of Railcard! Rights and REMEDIES that you provide for each passenger and you must be aged between26and30years old to buy a Railcard... 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