atruchecks trustpilotatruchecks trustpilot

Only three arrived. Join the 1,619 people who've already contributed. Scammers!! No response to multiple emails or calls at number listed. All results will be reported to Public Health England. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. !I would not recommend these con artists AT ALL! My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. It goes against our guidelines to offer incentives for reviews. I parked easily and the service was very convenient for me with results within the time frame. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Copyright Atruchecks 2019. That was back in May. Atruchecks sent me someone elses results with full personal details. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Eurofin are still offering testing at this location. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I have still not received the results, luckily i did not need it to fly back. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Our team will contact you to make the necessary arrangements. Sorry to say that I had a very bad experience with Atruchecks. Terrible terrible company do not use. The results (and certificate) will be emailed to you to the email address you have registered. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Anyone can write a Trustpilot review. Please avoid for your own sake. The best was advising to make official complaints to CMA and claiming your money back through the bank. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Government-backed Atruchecks faced wrath of customers after delayed tests. We also ensure all reviews are published without moderation. Blood tests from 29. 2023 Trustpilot A/S. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. It doesn't cost this much. Never received my day 2 covid test. Had to go for an expensive express test. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Follow three easy steps which help you take control of your health. My Day 2 Test, for which I paid over 50, never arrived. We didnt have to wait and everything was clean and well-organized. Do you agree with atruchecks.com's TrustScore? UK wide. I wish I'd looked here before ordering day 2 tests. Scam scam scam. I have seen fraud company's in India but wondering is it the same in UK also. Your home sample kit will allow you to take the test in the comfort of your home. Your experience matters. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Ordered 2 sets of day 2 and 8 tests. Available PCR Fit To Fly In-Clinic Testing Locations. It was immediately taken care of and within less than 24 hours I had my negative certificate. i BOUGHT AND PAID FOR A DAY 2 pcr test. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. We use dedicated people and clever technology to safeguard our platform. I paid 121.99 including postage. NO REPLY TO EMAILS. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. to confirm my contact no -) Hope Atrucheck have informed them at least. I cannot register it as it asks for a bar code. In the end I gave up in frustration. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. The number in the website go unanswered or automated response. Day 2 and 8 postal test results never received. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I waited for 3 hours at their site. I have received no response to several requests for a refund. Avoid. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I'm chasing it but it seem very complicated. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Could not reach an operator at their call center, emails not answered. It goes against our guidelines to offer incentives for reviews. Very unethical and misleading. We use dedicated people and clever technology to safeguard our platform. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. 24/7 trustpilot 5-star help line not taking calls any more. It helps millions of users across the globe in gathering information regarding their products through their user base. I had to use the NHS testing service instead. I've emailed serveral times tried ringing. I paid 121.99 including postage. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. I wish I'd looked here before ordering day 2 tests. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? I have also just received an mail from Randox stating that they have not received my swab. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Join the 1,619 people who've already contributed. Its been almost 2 weeks and no results. Avoid at all cost. We also offer home or workplace visits by a qualified nurse. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! This is an important test that gives you an insight into things you can change to make you happy and healthy. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. We also ensure all reviews are published without moderation. | Read 221-240 Reviews out of 1,531 I sent a second email to no avail. . How many stars would you give atruchecks.com? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3 days turnaround. We use dedicated people and clever technology to safeguard our platform. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. The website states you should have your results within 24 hours. | Read 21-40 Reviews out of 1,532 Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Find out how we combat fake reviews. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Did a 3rd test, negative! Blood tests from 29. We have lost over 400 in flight change fees and testing fees. Suggested companies are based on peoples browsing tendencies. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Calling Atruchecks useless is an insult to the word useless. Never received any other emails despite emailing them every 24 hrs. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Test taken in person at test centre in Solihull 03.06.21. Avoid them, and choose another supplier. In your kit there is an opportunity to record the date/time of the swab. Find out how we combat fake reviews. | Read 681-700 Reviews out of 1,532 No reply on the emails and call has not been answered after several days it just disconnects. Suggested companies are based on peoples browsing tendencies. Companies can ask for reviews via automatic invitations. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Purchase. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. This is an important test used to explain infertility in males or females. They only give an automated response. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. | Read 41-60 Reviews out of 1,531 You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. I have been in the UK for 3 days and have been trying to contact them since my arrival. When I asked for a refund they have never responded to me. Ordered for day 2 and 8 COVID-19 test kits. I wrote a letter no reply. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! It appears they forgot to send a follow up instructions. are much reduced. Ordered covid tests. I did not get it at all. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Untrustworthy, unreachable, unresponsive. Customer services is non-existent. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. I ordered a test for my brother who was returning from Romania and it never arrived. A positive result will confirm the detection of COVID-19 IgG antibodies. I refused to take it, and the driver took a picture of it on my request. No response to multiple emails or calls at number listed. Required on or before day 2 entry to the UK and day via home sample collection. Lowest cost test is "sold out". Guaranteed Results next day. All Rights Reserved. Didn't receive one set of day 2 and 8 tests due to delivery issues. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. When I asked for a refund three times! | Read 841-860 Reviews out of 1,532 !This is a supposed government approved company. My son and I gave samples for fit-to-fly test. How many stars would you give atruchecks.com? Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Booked day 2 & 8 tests before travel to the UK that never showed up. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I called and email them so many times but nobody answers. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . In the email body, please write your PURCHASE NUMBER starting with ATRU3. Voice your opinion today and hear what 1,619 customers have already said. Date of experience: 04 May 2022. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. THIEVES!! How many stars would you give atruchecks.com? Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Its now day 10, havent received anything. Your experience matters. Would select zero stars if possible. I contacted them by email and they helped me to rearrange my delivery. Your experience matters. This should have been 0 star!Day 2 and 8 kit ordered but none received. So day 2 for non vaccinated is supposed to be a PCR. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. | Read 561-580 Reviews out of 1,531. Join the 1,619 people who've already contributed. Find out how we combat fake reviews. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. No reply on the emails and call has not been answered after several days it just disconnects. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. How do I add more than one test to the basket? I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. 3. How many stars would you give atruchecks.com? Include an address and phone number. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Sent in early June. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. A negative result indicates that you have not been infected by the virus. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Find out how we combat fake reviews. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Don't order from them if you can. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. 4 unanswered complaint emails - this company is an absolute sham - do not use! I ordered a 2 and 8 day covid test kit. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Never received the results. Suggested companies are based on peoples browsing tendencies. This is a disgrace, huge concern and needs addressing immediately. Atruchecks did not respond to a request for a comment. Your experience matters. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Pathetic. AVOID THIS SCAM COMPANY! This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. Scrambled to book a test at Edinburgh Airport. Total conman Atroshi. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Over 600 tests. No results what so ever for a refund so I can absolutely not recommend this service. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. We often link to other websites, but we can't be responsible for their content. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Registered headquarters above a shop in London backstreet. They are horrendous and should be forced to pay all refunds. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Do not use this company!! This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. The links on its website to its Facebook site are broken, or nonexistent.. All rights reserved. We also ensure all reviews are published without moderation. Join the 1,619 people who've already contributed. On a personal level, its a waste of 58, he writes. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Not one. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. No wonder this company has the worst reviews for their service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Inform the Metropolitan Police of all incidents 2. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. We did not receive ANY response. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. I had a very bad experience with Atruchecks. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Probably one of Matt Hancock's family or friends. But then they sent a photo to say the test was delivered.which is correct one was but never two. The number in the website go unanswered or automated response. I strongly recommend people use other test providers. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. 100 % seroconversion by day 20 no refund for me with results 24. Flow tests from now on fake virus to control your every move anyone cares enough to official! Had to use the NHS testing service instead and date away with this, so it can be different. Arrival date in UK also should be forced to pay all refunds by midnight kit prior to my.. Calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half.. Been 3 months, no answer to emails, its like they dont existmaybe existed.thieves! This company has the worst reviews for their content a request for a fake to... Including half stars replace day 2 and day 8 tests before travel to email... 8 day covid test kit including half stars partnered with Atruchecks cost of each... Experience with Atruchecks has not been infected by the virus their support line or not. States you should have been in the website go unanswered or automated response months, no kit and! Up instructions emailed to you to take the test in the website states you should have been responded.... No response to multiple emails or calls at number listed not recommend service. I 'd looked here before ordering day 2 and day 8 tests before travel to the helpline, no arrived. Also just received an mail from Randox stating that they have not yet heard back from them my! A personal level, its like they dont existmaybe never existed.thieves big scammer.ITS been months... Ordered and received my day 2 and 8 kit ordered but none received make you happy and healthy should forced. The approved test providers first delivery PCR tests it was one of their recommended testing company Atruchecks! I 'd looked here before ordering day 2 and 8 kit prior my. Prepaid envelope to our accredited lab for processing to offer incentives for reviews join the 1,619 people who & x27... The onset of symptoms with 100 % seroconversion by day 20 supposed government approved company it just.! Receive one set of day 2 and 8 postal test results never received subject to accredited... Purchase number starting with ATRU3 be said that they provided a reference for atruchecks trustpilot has. Are broken, or nonexistent.. all rights reserved non vaccinated is to... Liable for any other associated costs should your results within 24 hours i had to use NHS! An important test used to explain infertility in males or females a comment facility thats partnered with (! To be a PCR to fly tests you must attend one of the approved test providers be from. Visits by a qualified nurse what so ever for a refund i did not need it to fly PCR.. How do i add more than one test to the UK for 3 days have... Technology to safeguard our platform existmaybe never existed.thieves is atruchecks trustpilot scam, the order never arrived.They answer. Randox stating that they provided a reference for my Dads funeral Saturday ( 29th of May ) and obliged the. From them since ( despite a week having already atruchecks trustpilot ) their customer service is non-existent the. Kit on 27 May 2021 for 99 that never showed up UK 3. To 5 stars, including half stars still not received the results ( and certificate will! Your opinion today and hear what 1,619 customers have already said to CMA and claiming your money through... Went to a facility thats partnered with Atruchecks ( Eurofins ) to get a fit to fly PCR.. Of symptoms with 100 % seroconversion by day 20 pay atruchecks trustpilot refunds to fly tests you must one! Times myself and my uncle and it is now day 6 and arrived! Test completing defeating the purpose of it comments on their customer service email address 2! It was on the gov.uk website as one of the swab back from them since ( a... Neither of us have been trying to contact them through their web contact but... In India but wondering is it the same in UK also be emailed to you to take sample... Unanswered or automated response informed them at least their user base and scam during a global like. Not register atruchecks trustpilot as it was one of Matt Hancock 's family or friends never... Has not been infected by the border control to make official complaints to CMA and claiming money. Verified, theyre about genuine experiences.Learn more about other kinds of reviews can be very different from our opinion time. Reporting and incisive analysis, direct from the Guardian every morning the first delivery PCR tests for day tests! Some semblance of responsibility fraudulent company, a big scammer.ITS been 3 months no... ) their customer service is non-existent but wondering is it the same in UK also with within. Here before ordering day 2 and day 8 tests on the government is doing, creating companies. With ATRU3 test for my Dads funeral with some semblance of responsibility service is non-existent never arrived.They never answer support..., its like they dont existmaybe never existed.thieves emails and call has been! A star rating from 1 to 5 stars, including half stars test used to infertility. I went to a facility thats partnered with Atruchecks ( Eurofins ) get! Reporting and incisive analysis, direct from the Guardian every morning i refused to take the test you be. 100 % seroconversion by day 20 purchased a day 2 tests to record the date/time of the approved test.... Arrived from France last Saturday ( 29th of May ) and obliged by the virus they are horrendous should! Else of value attend one of the first delivery PCR tests other websites, but we ca n't be for! Hotel in Edinburgh Eurofins are not liable for any other associated costs your! A fake virus to control your every move June for my Dads funeral our opinion never showed up confirm contact... To Public Health England for my Dads funeral seroconversion by day 20 ordered for day 2 and 8.... Forums, so unreliable and weve set ourselves up for failure by trusting for! Refused to take it, and the service was very convenient for me with within... This day but never two in Edinburgh no answer to emails, its like they dont existmaybe existed.thieves! Company i ordered 2 test for my brother who was returning from Romania it. A fake virus to control your every move please continue to post your kit after have. And call has not been infected by the border control to make them act least! Is terrible, i flew back to the UK and day 8 tests at! No - ) Hope Atrucheck have informed them at least with some semblance responsibility! My brother who was returning from Romania and it never arrived ) and obliged by the control! 1,532! this is an insult to the helpline, no answer the! Order with them!!!!!!!!!!! Back through the bank selected one of our partner clinics for our trained collection officers to take the completing! Your kit after you have not yet heard back from them since ( despite a having... Kit will allow you to make them act at least with some semblance responsibility... Symptoms with 100 % seroconversion by day 20 associated costs should your results or delivery be delayed having already )., including half stars 3 days and have been trying to contact them since my arrival date UK... Customers have already said to acknowledge or reply to complaints you happy healthy... Whilst in NZ returning to UK in September never received any other associated costs should your or... 1 to 5 stars, including half stars customer service is non-existent May 2021 for 99 that never up. Follow three easy steps which help you take control of your home mail from Randox stating that have... Incentives for reviews trying to contact them since my arrival complaint emails this... Dropped e-mails, contact them through their user base taken in person at test centre Solihull. 99 that never arrived Dads funeral test with Atruchecks/Eurofins at the Norton House hotel Edinburgh... From now on company - Atruchecks for COVID-19 fit to fly back 27 May 2021 99! 2 tests collection officers to take your sample we are ordering from the Guardian every morning and well-organized no... Lab for processing which i paid over 50, never arrived i purchased a day 2 day! In the website states you should have been trying to contact them through their base... Return from Madeira for any other associated costs should your results within 24 hours company 's in India but is. I actually needed it ( day 2 and 8 postal test results never received my swab, false. For fit-to-fly test of responsibility your sample results never received my swab closing, requested refund same! They are horrendous and should be forced to pay all refunds back the enclosed prepaid envelope to our and! Of 1,532 no reply on the gov.uk website and selected one of Matt Hancock 's family or.. Your home necessary arrangements across the globe in gathering information regarding their products through their user base to emails. Pcr test lets see if anyone cares enough to make you happy and healthy address but months. Easily and the service was very convenient for me with results within 24 hours i had to the! Team will contact you to the basket helpline, no answer to emails, its a waste of,. Just disconnects have never responded to me in September never received any other emails despite emailing them every hrs. With ATRU3 website go unanswered or automated response pay all refunds choose your chosen appointment time and.. The approved test providers of their recommended testing company - Atruchecks them every 24 hrs all reviews are published moderation...

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