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What is the advice of those who have travelled in business class? You have successfully joined our subscriber list. And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. Yes it was 'scripted' - but it was appreciated and an individual touch. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Meal service waaaay to long but worth the wait by the look of it. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. ;) Air nozzles is one of the many factors I mention this 2,500+ word post, so if you think mentioning that "hurts the value of [my] reviews" then I'm sorry. Whoever SQ fanboys here should fly them more frequently. That's a lot of Amex points. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. One of the first things I noticed upon boarding was WestJets relaxing boarding music. The high annual fee is only worth it if youre taking full advantage of the cards benefits. All rights reserved. I imagine airlines have done surveys and found they arent worth the extra expense. Even though I was flying business class, I could tell that WestJet is indeed not quite a full-service carrier. Lanson was their champagne on offer. I mean, how could I not? Still best airline, Qatar that is. Seats at these fares are limited and may not be available on all flights. Stay connected with the latest travel, aviation, and credit card news. During my last flight . WestJet is almost like Qatar Airways in terms of their food & drinks. Surprised the FA prefers that dump with its strike- and failure-prone transportation. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. Looks like a top notch product! WestJet offers a variety of business class options to suit the needs of any traveler. We'll run a soft credit check to find special offers, but it wont affect your credit score. On the descent both the cabin manager and flight attendant came by to each business class passenger to thank them for flying WestJet. It's a very important part of the flying experience, especially with someone like me that tends to feel warm. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. Try our online self-serve tools and skip the wait. My dessert was served 3hr40min after takeoff. [flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="11" tpg-rating-max="20" tail="C-GUDH" age="0" departure="13" departure-2="49" duration="08" duration-2="27" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. It also offers several amenities for passengers including video, food and wifi services. The cabin itself felt one-of-a-kind, even with a seat found on numerous other carriers. On the right side of the seat was one more small (though quite deep) storage compartment, which held a water bottle and the provided headphones upon boarding. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. @Paulo - I absolutely disagree. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. WestJet. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J from Calgary to Gatwick. Its not. Especially an airline that previously didn't have business class. The ones on AA feel more sterile than a hospital. It was a really comfortable bed, and I fell asleep almost immediately. I was on the inaugural Air Asia X long haul premium cabin and the same thing happened! 9 May 2018 by Craig Bright. You are thinking of Air Canada. This year, though, that's changed in a big way. Strengths: As a low-cost carrier, base fares are often low ; However, passengers should be mindful of ancillary fees and baggage policies. First I walked through the four rows of premium economy. I give up. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. This is great - you can earn DL miles with them right? At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. Wow, great to read a review of a brand new business class product. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Theres a major catch, though, as Ill get into a bit below. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. Second bag: $50.00 CAD / $59.00 USD. WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). @ Anthony -- See this post for all of their current route plans: Whee! Not counting the setup, they still got the entire meal served to you in 40 minutes, what's wrong with that? Think this might just be because its a new product for them, and they are obviously proud of the product. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. The lounge itself was quite small, but I enjoyed it for the most part. If youre hot, remove a layer. Back in the day, Lufthansa was, for you, The Best Airline In The World. Just as a comparison at BA on the 787-9 we have ten crew in total for the four classes - 2 in F, 4 in J, 4 in W/Y. By the time I finished my meal, the passengers in the 4th row just received their meals. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. Like, so slow that I wondered if the pace of service was the premise of WestJets latest April Fools video. Ive just never witnessed anything like this before. Shortly before our descent I visited the lavatory, which was spotless. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. More seats. This is the first flight review to publish with TPG's updated scoring system, and you will notice different point allocations in certain sections of the flight. Thankfully, though, an agent was kind to me and overrode the system to send my bag on its way. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. TPG values it at $1,600. If you are flying for a business Westjet with your team or maybe on any big family vacation, if you are traveling in a Ticket of more than ten then you can book flights under . The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. Seat 4K. WestJet Baggage Excess Fees. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. The seatbelt sign was turned on about 20 minutes before landing. On one carrier I worked with we presented each biz passenger with a welcome letter signed by the captain. Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. And since WestJet does not operate these planes from Toronto, I'll wait until they do. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. Food service was excellent but interestingly, equally slow. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. You can currently buy points and miles with up to a 100% bonus but should you? Im going to split up service into two parts, because yes, there is a catch. . Slow pace in a new product is normal, especially premium. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. It was 40 minutes after takeoff before my order was taken. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. Of course the big area for improvement was with speed. I'm sure they will work out the service speed issues over time as they work out the kinks. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number In general I find WestJet staff to be friendly and well intentioned, and this flight was no exception. WestJet business class pre-departure drink At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. I'm based at YVR and prefer flying WS over AC domestically at least. Similarly, I liked the style of the menu and wine list. They're European connectivity is going to be completely reliant on AF/KLM who they will then go head to head with on many of their routes. You are also given your choice of beverages, including carbonated drinks, juices, water, coffee, and tea. That includes four rows of seats in a 1-2-1 configuration. Part of the customer experience and inflight catering team of westjet is from QR. Incidentally, you ordered exactly what I would have ordered had I been on that flight. A full 2hr40min after takeoff my table was set. They're planning on launching a custom built lounge next year though. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. By the way, I thought the menu looked really, really good. Prices will be updated at least every two hours. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. Like, just less than half the flight. I had a truly memorable flight with WestJet. Good luck to them - it's rare to see an airline creating a nice product for passengers. (Take the drink order on the ground, prepare the glasses, take the meal order on the ground, and start the chosen dishes cooking, etc, etc) I did it many times, AND a manual safety demonstration as well, not with the benefit of video, which creates important time on the ground/taxiing. [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. No way a regulator would approve that would they? In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class.

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