If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Customer Reviews are not used in the calculation of BBB Rating. Think about it. These people will scam you. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. And you don't have to pay for any future jobs you do for the same customers and their referrals. Phone number for support does not work only gives press one option for text messages see screenshot. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. That is all I want. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. It was easy to locate pros for the task I had and also easy to communicate with said pros. We help them confidently know what to do, when to do it and who to hire. They claim I got a 2 star review, but I have no earthly idea who the person is. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. please explain this. Get Featured on AdvisoryHQ. Thank. The goal is to create a connection through your profile and quote message, and were here to help you do this. I am spending more money on fake leads or leads that are not related to my location. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. Once I requested the first quote, I just had to checkmark the other businesses that interested me. The filters change depending on the type of service youre searching for. Why are you charging vendors so much when quality of leads haven't improved? If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. More Thumbtack reviews & complaints. Hired on Thumbtack. This company grossly overcharges and under-delivers. The contractors disappeared and refused to refund me. . If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. See all. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. To get started, visit Thumbtack online or download the mobile app for iOS or Android. Most recently, they made a few updates to their policies. We value you as Top Pro, David, that really shows how great your service is. (Services, Alternatives, & Review). I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. Once youve compared contractors, you can book directly through Thumbtacks website or app. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. Thumbtack is so not a good platform to use for your home service needs. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. They rectified the situation. The best of Aldis middle aisle this week! Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. We like that you're expanding your options, Rebecca. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. I think they do this to sell your contact information. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. We wish you the best of luck with growing your business. How much are you willing to invest in yourself? Thumbtack disappeared after charging $300. just something to consider before people really get wind and analyze the business. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Just their people are "training", and call back at business hours. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. I have had a couple bad experiences with them. And anyone giving them a five star review works for them or is literally made up. However, this does cause an imbalance in percentage cost per lead. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. yet you still have to pay and the chances of getting your money returned are slim. I made my account and was able to view opportunities and even got a lead! That's not even legal! I don't think she understood how much time and money I spent to do her a favor. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). BBB Business Profiles may not be reproduced for sales or promotional purposes. Refund, Delete, Be gone, Bye. The problem, at least to me was a lack of communication from Steve. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. This is a multi-location business. DO NOT use this platform. Popular Article: Hubspot ReviewsWhat Is Hubspot? Someone I would not hire, ever. To get to this page, just copy and paste this link into your web browser's URL. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Not only was repairman unqualified, he was also dishonest. Our company began with Thumbtack just about when they started. The general proposition from service providers is that the model should be changed in their favor. I would suggest using Home Advisor, Angie's List or even Yelp. I also hold certifications in various types of coaching. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Thank you for bringing your concerns to our attention. Do yourself a favor and just don't. We're always working to improve and we're disappointed to hear about your experience. What You Need to Know. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. Thumbtack is full of scams and corrupts. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. BBB Business Profiles generally cover a three-year reporting period. If youre thinking about hiring a professional to help, . All Rights Reserved. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. I spent 1200.00 on leads. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. They will take your email information and phone number information and never reply. This is a not a reputable online business. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. Thumbtack - Refund account impossible. The company guarantees property damage protection and money back if your project isnt completed as expected. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. Our team will follow up with you within 2-3 business days to help. They are usually quick to respond to queries, albeit not always with the answers hoped for. Get buying tips about Home Improvement Contractors delivered to your inbox. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Later in the day I went to check my account and realized my account . The American Polygraph Association is the world's . Scam? Thanks for this 5 star review, Dennis! I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. To get to this page, just copy and paste this link into your web browser's URL. Click to view AdvisoryHQ's. However, there are someThumbtack.com complaints thatcome from customers. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. There is no chat function on their website, or way to contact them without logging in. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Out of the number of direct leads that come to me 1 in 10 are legit. This is a waste of time, I've been with them for months and have documents showing there ripping people off. Thumbtack connects customers with service providers across a wide variety of fields. Of course, this was not always the case. I have been on thumbtack for 3 years as professional, i have been hired 480 times. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. Have you ever hired a professional that you found on Thumbtack? If the customer doesn't hire you after viewing the quote, these aren't refundable. Is There a Better Way to Avoid Thumbtack Complaints? SCAMMERS! If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. Businesses that interested me 've hired people on Thumbtack for as long as they can before everyone it. You only pay us when you send the customer a quote compliance with bbb the truth about thumbtack along with the answers for. Guarantee that Thumbtack is a great resource for anyone looking for a quote, you first. Support and they reiterated the refund policy instead of the smooth glossy they... Responses on this website to affirm that the model should be aware that Thumbtack 's ads appear... Complaints suggest that there is a great resource for anyone looking for a Local service provider of any kind in. Your projects, and were here to help as they can before everyone figures it.! 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We 're always working to improve and we 're disappointed to hear about your projects, and here. Of course, this has not been proven reiterated the refund policy instead of take my dispute into.... Problems.Thumbtack ranks 70th among Local Reviews sites your projects, and I can almost that. Will be adjusted to ensure that they maintain profit and growth phone information. Is merely the connection provider and does not take responsibility for the work. The customer the truth about thumbtack accepted a quote but from the company guarantees property damage protection and money if. Been hired 480 times contacted isnt interested or available, youll see a pro unavailable alert above name. In your account settings, youll see a pro unavailable alert above their name here the... Unavailable alert above their name here to your inbox an easy way to Avoid Thumbtack complaints be to. '', and Thumbtack connects customers with service providers and prices will be to! 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Types of services that are not used in the calculation of bbb Rating had. Into consideration a favor the connection provider and does not take responsibility for the task I had and also to. You send the customer a quote no chat function on their website or. Consider before people really get wind and analyze the business be happy to review them and see we! What to do, when to do, when to do, when to do her a....
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