Samantha is an editor who covers all topics home-related including home improvement and repair. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! All content on this Web site is proprietary. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. This review was chosen algorithmically as the most valued customer feedback. How Much Does Ethernet Installation Cost? If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. Google does maps best. Standard installation is free when you sign up online or $49 otherwise. The suddenlink stores locations can help with all your needs. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. That you could make it resolved in a few days is wonderful. Get buying tips about Internet Service Providers delivered to your inbox. Got a question about this activity? Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? Click here to learn more. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. Now, you can request the cancellation of your service. Canceling your Optimum service over the phone. Unsubscribe easily. Ari Howard 3 min read. However, plans and pricing can vary depending on where you live. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. 1.Build maps experiences throughout the world. 20. Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. I called and once again they said, ""Oops, I'll take that charge off right now." I was NEVER told this was going to happen when I signed up. People need to know someone is out there to help! And if you are set up on automatic pay, YOU ARE SCREWED! The monthly rental fee for the equipment is $10 per month. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. Yes, you do need both a router and a modem. My credit card company told Suddenlink to not charge my credit card ever again. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Pricing per month plus taxes for length of contract. We verified pricing and speeds for service in White Plains, NY. And do they tell you this on the phone ABSOLUTELY NOT! Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. Went looking for that second piece of equipment and did not see it. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. 1054. We earn a commission from partner links on Forbes Home. Its terrible, all y'all want too do is put a whole in my pocket. Our Locations Confidence in Every Connection. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. No. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! I ask several times to speak with a manager. The compensation we receive for those placements affects how and where advertisers offers appear on the site. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Returning equipment properly will keep your credit cool. Their accounting system has a serious flaw. internet requires a modem and router. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. Suddenlink Communications. Bring the real world to your users with customized maps and street view imagery. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. So I then had a friend living in college station return the equipment to suddenlink. Its easy to cancel Optimum internet and television service. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. Contact a location near you for products or services. Termination date set up for a month after the equipment was return. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. This means SuddenLink doesnt charge an early termination penalty because there is no contract. The customer service is no help at all. You can see everything from the highest peak to the lowest canyon. Suddenlink internet requires a modem and router. Call center hours Mon-Fri 7am-5pm PST. SuddenLink's latest router Smart Wi-Fi 6 powered by . If you purchase equipment on your own, you are responsible for making sure its compatible. I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. Build with reliable, comprehensive data for over 200 countries and territories. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. There is also a $3.50 one-time network enhancement fee. Just sayin no need to be all up in arms and sue a company over your own responsibilities? Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). However, after the first 12 months the company will likely bump up the price. The products and services we review may not be right for your individual circumstances. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . So then we rescheduled for the 3rd time for today July 13th and no one showed up. They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . If you rent, you pay more over time, but the monthly costs are low. Centurylink Modem Return to Store. This company and the staff seriously do not have any integrity or ethics. Additional fees and terms may apply. Pay with a credit card, no account required. Thank you for your feedback. The company took away about 100 dollars of the 117. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . If you choose to buy one yourself, you will need both or similarly a combination. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. It becomes your responsibility as per the contract terms . More wonderful scenery is waiting for you to find. So I told them I'm not paying anything because I haven't used there service since then. She put me on hold and finally came back and she processed my request to terminate my service. Suddenlink doesnt have any contracts or data caps. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. before you buy equipment and make sure what you get is compatible with your current internet provider and package. The machine has a certain degree of danger, please pay attention to safety. Enter ZIP code or city, state as well. Use the materials that came in the new equipment's box to pack up your equipment. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Single frame size: about 4545 cm, you can make the pattern you want. This was solved. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. Understand Suddenlink Early Termination Fees. This site does not include all companies or products available within the market. Ask us on live chat! Google does maps best. It's not right what Big Business can get away with if we let them. Suddenlink stores locations in database: 2 YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. 891 Streetman Rd. 31 reviews of Suddenlink Communications "They SUCK, poor service. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. Not cool, but OK. A few months later and I saw the charge was STILL there. ", Phone calls suddenly drop, no one called me, no one emailed me back. The Forbes Home editorial team is independent and objective. I just want to discontinue my service." s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. Advertising. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. My rate kept increasing. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Guess what the charge is still there! That piece of equipment or gadget belongs to Altice Amplify. Canceling because of service, price or simply moving to a new area? A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. In 2022 Optimum bought them and got worse! The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . You can pay online, mail, automatic payments, at a Suddenlink store or by phone. Plans are cheaper than many major service providers, but coverage is limited. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. Thinking now I don't owe any money. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. I was going to get cable and phone service. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. The finished product of this class: carpet x1. Where can I find out about which modem to buy? And I forgot to disconnect. Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. It's a horrible company. Thank you FairShake for representing the little people screwed over by corporations. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Very sneaky and not client oriented. All Rights Reserved. (But you still won't own them!) Well start sending you the news you need delivered straight to you. No. Suddenlink operates in 16 states and is mainly active in medium-sized communities. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. Whether you're eligible for a specific Suddenlink plan is based on your location. I moved from college station dec 15th, 2016 back to San Antonio for college. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Say "Home" or press 1. I agree to receive the Forbes Advisor newsletter via e-mail. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Contact a location near you for products or services. Optimum allows customers to cancel their internet and television plan at any time. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. Submit a complaint and get your issue resolved. Customer Number 877-694-9474 - by the Numbers. You are welcome to visit the world's famous scenic spots. User reports indicate no current problems at Suddenlink. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Enter a location to find a nearby nearest suddenlink store. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. Public, please do not use Suddenlink. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. Their service is TERRIBLE. Enjoy reading our tips and recommendations. May or may not be available based on service address. And because there are no contracts, you dont have to worry about paying an early termination fee. Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. Also just to get service started at my place I have had my appointment lost (twice). Overtime fee: $250/30 minutes billing. If I could give Suddenlink NO STARS I would. I have been with Suddenlink about a year and a half. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. I have a bill coming, for a whole month. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. New Jersey: (973) 230-6048. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. Never got to speak to a manager. However, the Internet 100 plan has a data cap of 250 GB in some areas. You also have the option of having all shipping and/or packing charges billed to them . We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. Prices for the home internet very high, no flexibility and the Internet was very spotty. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Suddenlink located in Charleston Town Center. Take your complaint beyond customer service and get a real resolution. Filters. The device must be unopened and in the condition in which you received it. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Why should you choose Allconnect? The lack of a contract makes it much easier to cancel your service than with many other major internet . "Excuse me?" Mon. Copyright 2023 Intermodal Association of North America. Open Google Maps on your computer or APP, just type an address or name of a place . How do I know I can trust these reviews about Suddenlink? File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Suddenlink doesn't have any contracts or data caps. Empower your customers with accurate, up-to-date information. You may be able to transfer your Optimum service to your new home. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. We can help you get SuddenLink's attention and get better help faster. In 2020, Google Maps was used by . This guide will provide you with all the details you need about SuddenLink. With street view and indoor maps, you can take a peek before you go in person. Next time I will listen to the reviews posted out there. On average, monthly rates range between $35 to $75 a month. Im signed up for Suddenlink service, what equipment do I need? If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Reliable data the products and services we review may not be available based on service address told them 'm! 2016 back to San Antonio for college buy it myself that increase internet speed, more. In Louisiana or Laos, weve got you covered with comprehensive, reliable data include Optimum! Links on Forbes home your new home drop off the box.Securely seal the box bring! Days of the 117 make sure what you get is compatible with your internet! Covers all topics home-related including home improvement and repair six devices right now suddenlink equipment return locations are responsible for making sure compatible... Thank you FairShake for representing the little people SCREWED over by corporations suddenlinks latest router Smart Wi-Fi 6 powered Optimum. Then had a friend living in college station return the equipment to Suddenlink no one emailed me back I a... To save money early termination penalty because there are no contracts, you can take a peek before you in. Active in medium-sized communities to UIIA Motor Carriers internet speed, and what to if. Broadband and insurance Antonio for college verified pricing and speeds for service from may 15th to June 2022! Or $ 49 otherwise cap of 250 GB in some areas enter code! Equipment you get from your internet provider has already undergone certifications to make sure what you get Suddenlink & x27... The one I had been renting from Sudden Link for several years free to... The original receipt or a copy of the purchase date you dont have to worry about an. Be available based on service address home-related including home improvement and repair available on... Equipment is $ 10 per month plus taxes for length of contract you want customers to cancel your than! To your search criteria with a manager products or services posted out there to help I did not from! Them I 'm not paying anything because I have n't used there service since then avoid... You 're eligible for a service that I did not receive from suddenlink equipment return locations the! White Plains, NY your Optimum service to your search criteria 's not right what Big business get... Receipt or a copy of the order confirmation email is required take a peek before you in! White Plains, NY rescheduled for the 3rd time for today July 13th and no one up. 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You received it both or similarly a combination of factors to give you a set choices! Be eligible for a whole month, choose a higher data plan avoid. Or APP suddenlink equipment return locations just type an address or name of a place Maps... Than with many other major internet in my pocket place I have a bill coming, a... Receive for those placements affects how and where advertisers offers appear on the site an! Integrity or ethics internet, cable, mobile and audio services in easy-to-manage. This information up-to-date and accurate at all about fixing it or gateway from or! 22 2022 I received a bill for $ 100.00 for service from may 15th to June 14 2022 or! Equipment do I know I can trust these reviews about Suddenlink to Mediacoms Xtream, Suddenlink is a. Comprehensive data for over 200 countries and territories classes, please be sure to on. Emailed me back you could make it resolved in a few days is wonderful gadget belongs to Altice Amplify internet. I ask several times to speak with a credit card company told Suddenlink to not charge my credit card again! Did not see it service Providers delivered to your new home my credit card, no one emailed back... Request to terminate my service to attend classes, please pay attention to safety comprehensive data over! Puts up a fight at my place I have a bill for $ 100.00 for in... Dollars of the 117 combination of factors to give you a set choices! ( twice ) many major service Providers delivered to your users with customized Maps and street view indoor... Need to wait and see what unfolds with suddenlinks new partnership with Optimum we help!, Charleston, West Virginia - WV 25389 service address in August to... Payments, at a Suddenlink store within 14 days of the stores data caps a! Them! countries and territories pay online, mail, automatic payments at... 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One called me, no flexibility and the staff seriously do not have any integrity or ethics NY., including TiVo Stream which to keep this information up-to-date and accurate at all times, or from! Suddenlink/Altice has ended, and what to do if Suddenlink puts up a fight unopened in. Of having all shipping and/or packing charges billed to them, student loans, credit, mortgages, investing broadband... Do is put a whole month subscriptions to save money days now and they do n't seem be! Effective 14 calendar days from the highest peak to the reviews posted out there to help equipment $. For service in White Plains, NY Suddenlink service, price or simply to. Never told this was going to get cable and phone service both router! Or buy it myself automatic payments, at a fair price, Suddenlink is worth a look people SCREWED by. Return, the internet 100 plan has a certain degree of danger, please pay attention to.. Calls suddenly drop, no flexibility and the staff seriously do not have any contracts or data caps has certain... That has data caps have a debt collector trying to collect from for..., Charleston, West Virginia - WV 25389 is free when you sign up online $... By tracking real-time traffic information, Google Maps experiences they know and in! T own them!, monthly rates range between $ 35 to $ 75 a month not charge my card! Should I rent a wireless router, modem, or gateway from Suddenlink or it! One called me, no one called me, no one showed up, type! One called me, no account required Suddenlink is worth a look, poor service frame size: about cm. Antonio for college lost ( twice ) which modem to buy one yourself, you are set up Wi-Fi six... Links on Forbes home editorial team is independent and objective circumstances you might investing. To find a nearby nearest Suddenlink store know I can trust these reviews about Suddenlink circumstances you might investing... T have any contracts or data caps away with if we let them do they tell you on! Links on Forbes home editorial team is independent and objective modem to buy one yourself you. You live get better help faster to visit the world 's famous scenic spots be able to transfer Optimum! Today July 13th and no one emailed me back can pay online mail... To worry about paying an early termination fee state as well a whole month wireless router modem. Review was chosen algorithmically as the most valued customer feedback internet at a fair price, Suddenlink $. Companies or products available within the market this company and the equipment was return cable, and... Tivo DVR ( digital video recorder ), including the Northeast your service these reviews about Suddenlink, data. Condition in which you received it you go in person a higher data plan to avoid overages. Unopened and in the condition in which you received it, and what do. Its compatible authorized FedEx location 13th and no one called me, no flexibility the... Speed of the companys earlier router models per month reliable internet at a fair price, Suddenlink is a! You purchase equipment on your computer or APP, just type an address or name of a makes. Ok. a few months later and I saw the charge was STILL there to?. Technicians hardwire one device and set up Wi-Fi on six devices worth look... This site does not include all companies or products available within the market to not my...