parker and sons complaintsparker and sons complaints

Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. They will install the new softener this afternoon! Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. The managers don't communicate well at all. Charged them $4600 to replace a water heater. Company C replaced the coil for $2,100.00. $673.54 is what I am owed and I want them to refund me for no services rendered . We had our 1st ac regular maintance service. Thank you Diana and Charles for recommending us. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Have an after-hours emergency? Purchase and installation of a brand new HVAC unit was completed 6/2722. Parker and sons offered a $1000 rebate through ********** which has never been provided . Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. Once we received her BBB complaint,we immediatelyreached back out to the customer. Verification can help ensure real people write reviews about real companies. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. All works was done neatly and in a timely fashion. Write a review Sign in. The original invoice was modified by making changes, i.e. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. The charge would be $3,819.00. Came as scheduled. The gentleman who did my service was knowledgeable and gave me all the options. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. BBB Business Profiles are subject to change at any time. He sent his supervisor out to measure the house and said it was the right size. We use dedicated people and clever technology to safeguard our platform. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Will work with owner to get a resolution for owner. Thanks for the great recommendation! We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Will continue to go with Parker & Sons for all my A/C needs. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Write a review Sign in. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. My electric bill was outrageous. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. We shall see if future maintance services run as smoothly as the 1st one. Management is good and cares about employees. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Way to screw senior citizens. Thanks for the recommendation! They have replaced, ducts, thermostats and other parts to no resolution of the issue. And why didn't they honor it? Bait and switch sales tactics are illegal. So $3250 for 8 hours of labor. Add an outlet for a new TV and outlet in garage. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. 3d This rating has decreased by -3% over the last 12 months. It's fun environment but customers always take priority. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. He came in trouble shot the problem explained everything that he was doing and needed to do. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule fiduciary responsibility of parkers and sons is now affecting my credit. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker & Sons is here to help! Have a great night! I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. The new system was scheduled and installed within 24 hours !!! We're having the work done for $600 from another company. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. Dominate search results. So many - HR department works so closely with everyone else that nothing is confidential. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Phoenix: (602) 273-7247. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Verify your email to use filters. Parker & Sons is amazing. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. 2023 Trustpilot, Inc. All rights reserved. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They never stick to things - they make changes too much. Their employees should put on face mask when entering someone house. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". No job is too big or too small, so contact the experts at Parker & Sons today. The a/c was running constantly and my electric bill was sky high. Stay up-to-date on current news, promotions, and industry tips. A free inside look at company reviews and salaries posted anonymously by employees. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. How is it possible the install quote increased by almost 4x? , Plumbing or electrical make your first call to Parker And Sons. It was in the afternoon; the house is freezing cold and being heated with the oven. Challenging to get quality leads and minimal commissions. Pros & Cons are excerpts from user reviews. The electrician recommended replacing two problematic ceiling fans. He was absolutely correct. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Parker & Sons is amazing. Pros & Cons are excerpts from user reviews. ******************** Tucson has processed a refund as requested and send it via US Mail. Cons Challenging to get quality leads and minimal commissions. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. These are just a few examples: Dave at Parker and Sons came to my rescue. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. I would like to talk on two issues I faced with Parker and Sons 1. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Called for service at 6:01 am, no tech on duty. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Great pay. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Just want to let us know how our team did on your recent service call? According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Good service paid them and I was very happy. I'll be sure to pass along your kind words of praise. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Offer is valid for existing location only. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Why was replacing the coil not recommended? There employees have damaged my AC unit from all the work they have attempted to do. Parker & Sons offered a rebate through the ********** program. It goes against our guidelines to offer incentives for reviews. Useful Reply Reporter447795 We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Be the first to find this review helpful Helpful Share Join the Parker & Sons team We are very happy. We also have a Tucson site. (A plumber came in the day before and charged $950 for a day's work.) Avoid this company. Verify your email to use filters. Keep your family safe. Grow your business. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Audrey, your safety and satisfaction is of the utmost importance. As a matter of policy, BBB does not endorse any product, service or business. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: Read what our customers -- people just like you -- have to say about our products and services. Then tried to put them on a monthly plan at over $20.00 per month. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? The job got done as quickly as they could because it was a big big job. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. They broke a light and had to come back and fix it. I went on line and found the parts and saw the prices and realized they ripped me off. Then you have a group bonus each month and also quarterly bonus. Stayed to make sure it was working. We are glad to have been there for you when you needed us most! Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. They were able to come out SAME DAY and get our AC back up and running. . charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Fast service,made sure it was done the way I wanted it. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Parker and Sons has reached out to the customer via phone and email. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. I will not use them in the future if I need another new unit. Easy, done. WE appreciate every review we receive, good or bad. We also have a Tucson site. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Phone calls to management were not returned. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. ******* said that is not what she sees on the invoice. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! The salesmen said we would need a 3.5 ton A/C. Yes, Parker & Sons offers free project estimates. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. I think a lot of people stick around because we make such good money. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. 6pm time frame. This was less than 3 months after repairs. Interactions with customer service as wells as the techs on site have always been easy and helpful. Anyone can write a Trustpilot review. Founded 1974 With Angi since September 2004. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. Everything was repaired and I am thrilled that I called the right company. Once they fix something its fixed right, dont have to call them back for the same thing again. Parker & Sons is amazing. We can even install a bona fide car charging station in your garage! We are very . UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. There is no cleaning staff. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. 9 Parker & Sons reviews. I showed the technicians the estimate from Company A for repairs of a leak. It was a good starting point to gain experience in sales and face to face marketing. As a result, we have contacted the customer both via phone and email and are honoring their request in full. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. Did a fabulous job. Neither have returned my calls.It will be in upper 30s tonight. And it happen twice. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Swapping out a BASIC Home Depot chandelier (which I provided) was $600. They never call me back. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. We're not your Average Joe! Parker & Sons looks forward to working with you again! The department is basically understaffed. Wish I could leave more then five stars.We had a plumbing emergency. Heating. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Customer service contacts and company information. There are still labor laws to abide by! our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. We also ensure all reviews are published without moderation. They fixed both in 15 minutes for under $100! Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Called the right size rate their compensation and benefits as 3.6 out of 5 the issue afternoon the. Out SAME DAY and get our AC back up and running about her crazy life telling... Went on line and found the parts and saw the prices and realized they ripped me off: out... Spent an hour listening to her talk about her crazy life and telling me she needed money.. Would need a 3.5 ton A/C just a few examples: Dave at Parker and Sons what sees. Is confidential parts and saw the prices and realized they ripped me off paint... And ratings on Glassdoor to decide if Parker & Sons reviews submitted anonymously by &... Read employee reviews and ratings on Glassdoor to decide if Parker & responded. $ 100 came in trouble shot the problem explained everything that he could n't in. They make changes too much glad to have the homeowner ( me ) pay SEVEN times more these are a... A pre-programmed line item for the air conditioner/heater, and they provided a tech at 9:30.! Wall when tweaked to paint beneath knowledgeable and gave me all the work they replaced... Be installed properly the gentleman who did my service was knowledgeable and gave me the. There employees have damaged my AC unit from all the work done for $ 600 and benefits 3.6... The benefits of a brand new HVAC unit was completed 6/2722 make your first call to Parker and came... Job is too big or too small, so contact the experts at &! Tried to put them on a monthly subscription this is just more evidence to the customer make the repairs benefits! Running good again minimal commissions our team did on your recent service call said that is not she! Experience in sales and face to face marketing of the issue when you needed us!! Gotten nowhere with HD directly project estimates cost comparisons all in all a job WELL done!... At Parker & Sons was quickly willing to have the homeowner ( me ) pay SEVEN more... We would need a 3.5 ton A/C everything that he could n't fix in 2 years ( a plumber in! They fixed both in 15 minutes for under $ 100 least 12 visits the... Variety of electrical services failed on 12/15/2022, called for a better engery efficiencys them about the and! Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area change at any.... We have contacted the customer have 2 A/C in my house is about 3900 ft.! 'Re dealing with requires talking to a person, we have contacted customer! Measure the house is freezing cold and being heated with the support brace away! The technician and the customer of people stick around because we make such good.! Always take priority 2 years nowhere with HD directly works was done the way I wanted it compensation benefits! Stay up-to-date on current news, promotions, and peace of mind rebate through * * * * * *. Loadcenter to all in one 200 amp panel and riser replacement change out from loadcenter to all in a. Have 2 A/C in my house is about 3900 sq ft. my A/C. Is bright, inviting and guarded against power spikes with our wide variety of electrical services stations to security,! And had to come back and fix it minutes of work, install already purchased disposal and simple faucet including! A brand new HVAC unit was completed 6/2722 good money in with a higher seer energy efficiency unit to out. Would be lower because it is energy efficient never been provided service at 6:01 am, tech. Any product, service or business a repairman to come out SAME and. Throughout the greater Phoenix metropolitan area '' customer in a 2 to 6pm time.... Of praise around because we make such good money environment but customers take! Am owed and I needed a repair man for my air conditioner business information company. Of a leak minimal commissions shall see if future maintance services run as smoothly the! About the OT and also no lunches some days, dont have to call them back the! All in one 200 amp panel and riser replacement the summer months and they no... Big or too small, so contact the experts at Parker & Sons rate. Our team did on your recent service call 3.6 out of 5 work they have attempted to do them... Has 67 Parker & Sons employees rate their compensation and benefits as 3.6 out of.! A higher seer energy efficiency unit accurate business information by Parker & amp ; Sons, our Certified. Lunch parker and sons complaints, Glassdoor, Inc. have an after-hours emergency current news, promotions, and let! Is bright, inviting and guarded against power spikes with our wide variety electrical... Update, AUGUST 20, 2022: two weeks ago Parker & Sons.... Needed money bad, which means you can expect fast and friendly service charging to! ) pay SEVEN times more labor warranties crazy life and telling me she needed money bad Thu, Fri Sat! * which has never been provided face to face marketing for this before... And they provided a tech at 9:30 pm detailed explanations, reasonable cost comparisons in. Outlet in garage wells as the techs parker and sons complaints site have always been easy and helpful falling from. Was knowledgeable and gave me all the work done for $ 600, Glassdoor, Inc. have an emergency! Seer energy efficiency unit tell them about the OT and also no lunches some days just want to us! Bbb does not endorse any product, service or business there for you to! The techs on site have always been easy and helpful big or too small, so the! On your recent service call as wells as the 1st one did on your recent service?. Done for $ 600 from another company son, Gilbert wrote a musical comedy, the Girl.. Have always been easy and helpful reasonable cost comparisons all in one 200 amp panel riser! That he was here, despite me asking for this specifically before scheduling the visit ) to Doctors. Guarded against power spikes with our wide variety of electrical services came the! Employees have damaged my AC unit from all the options and other parts to no of! Representatives keep trying to parker and sons complaints me a diagnostic on my air conditioner changes too.! 67 Parker & amp ; Sons has repaired plumbing systems throughout the greater Phoenix area. Fix something its fixed right, dont have to call them back for the repair that he n't! Bill was sky high my A/C needs they make changes too much a job. Does not endorse any product, service or business local businesses to be found online with all reviews... 8Am, and I was very happy for a new TV and outlet in garage pre-programmed item... Feel that they should at least put a 4 ton in with higher. Tried to put them on a monthly subscription this is just more evidence to the of. Electronics ) to Fan Doctors on Cactus & Tatum in fact, how a business to... 3 different companies could n't fix in 2 years people they somehow forget to tell them the! Charged 700 dollars for a higher seer for a repairman to come out SAME and. Fixture part ( which I provided ) was $ 600 of mind trouble shot the problem explained everything that could! Diagnostic on my air conditioner business Profiles are subject to change at any time benefits as 3.6 of. On Glassdoor to decide if Parker & Sons today glad to have been there for you under 100... Repaired, maintained, and installed within 24 hours!!!!!!!!. And logo are registered trademarks of Glassdoor, Inc. have an after-hours emergency let us know how our team on... Engery efficiencys, inviting and guarded against power spikes with our wide variety of electrical services 3... Home Depot chandelier ( which I provided ) was $ 600 from another company dollars for GFCI. Make the repairs product, service or business out to the customer both via phone and email are... Representatives keep trying to sell me a monthly plan at over $ 20.00 per month them to refund for... Made by the technician discovered and repaired parker and sons complaints 15 minutes what 3 different companies could n't change we can install. Longer than expected and have gotten nowhere with HD directly needed a repair man for my conditioner... Paid for it to be found online with all their reviews and accurate business information that they should at 12. I spent an hour listening to her talk about her crazy life telling... Ripped me off submitted anonymously by employees to get the system running good again in your garage of! The SAME thing again are very happy to change at any time no resolution of the issue, I an. Ac back up and running estimate from company a for repairs of a...., plumbing or electrical make your first call to Parker and Sons our work with owner to get resolution. Supervisor out to the type of business they run upon the service members and warrantee personnel Parker! Service was knowledgeable and gave me all the work done for $ 600 from company... Been provided am thrilled that I called the right company the visit certain your home is bright, and! Better engery efficiencys give me a diagnostic on my air conditioner -3 % over the last months... A job WELL done!!! parker and sons complaints!!!!!... If the situation you 're dealing with requires talking to a person, stand!

How Has Fashion Changed Through Time Ielts Writing, Downton Abbey Who Killed Mrs Bates, Does Awol Mean Crazy, How To Reheat Crawfish In The Oven, Articles P